Partner Ops Analyst

Delivery Hero
Guatemala
Workplace: HybridFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Analytical thinking","Communication","Adaptability","Collaborative influence","Prioritization"]

Ensure the operational performance of a portfolio of associated merchants through hands-on analytics and close management. You’ll monitor KPIs with commercial and operations teams, proactively identify deviations, prioritize incidents, and drive sustainable action plans. The role includes analyzing trends and root causes to build dashboards and enable evidence-based business decisions, partnering across areas on continuous operational initiatives, and implementing scalable, agile process improvements.

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FursaFursa
Delivery Hero
Delivery Hero
8 hours ago

Partner Ops Analyst

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Last checked: 5 hours agoStatus: Live

Job Summary

Ensure the operational performance of a portfolio of associated merchants through hands-on analytics and close management. You’ll monitor KPIs with commercial and operations teams, proactively identify deviations, prioritize incidents, and drive sustainable action plans. The role includes analyzing trends and root causes to build dashboards and enable evidence-based business decisions, partnering across areas on continuous operational initiatives, and implementing scalable, agile process improvements.
Location: Guatemala
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Lead the operational performance of the merchants portfolio and conduct periodic follow-up with commercial and operations teams.
  • •Proactively identify deviations, prioritize incidents, and implement sustainable action plans.
  • •Analyze trends and root causes to turn them into metrics, dashboards, and actionable business decisions.
  • •Collaborate with key stakeholders across different areas to drive continuous operational initiatives.
  • •Implement continuous improvements to ensure agile, efficient, and scalable operations.

Key Requirements

  • •Professional degree in Economics, Industrial Engineering, or related fields.
  • •Prior experience in data analysis or operations.
  • •Advanced proficiency in Excel and data visualization/query tools (SQL, Looker Studio or similar).
  • •Ability to identify root causes, manage priorities, and make evidence-based decisions.
  • •Effective communication, adaptability, and the ability to influence collaboratively in cross-functional teams.
Education:Bachelor's
Skills:Analytical thinkingCommunicationAdaptabilityCollaborative influencePrioritization
Languages:Spanish (LATAM)
Tech Stack:ExcelSQLLooker Studio

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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