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5 days ago

Customer Success Manager - US

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own customer relationships in a mid-market/enterprise SaaS environment—supporting onboarding through implementation to go-live, increasing user adoption, and driving renewals. Manage a portfolio of clients, create success plans, and run regular virtual meetings to recommend product usage and enhancements. Provide best-practice guidance and expert application support, partnering with product development and technical support to resolve issues while monitoring account health and escalation risk.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Facilitate transition from implementation to go-live.
•Manage a portfolio of clients to achieve high product satisfaction.
•Create and drive plans to ensure client success and continuous business-process improvement.
•Conduct regular client meetings, providing recommendations on product use and future enhancements.
•Proactively monitor account health, identify/manage escalations and churn risks, and coordinate with product development and technical support to resolve customer issues.

Pay and Benefits

Salary: USD 110,000 - 130,000 annually

Key Requirements

•3-6 years experience in a Mid-Market/Enterprise SaaS Customer Success role.
•Experience with Zendesk and Salesforce.
•Proficiency with macOS.
•Comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.
•Preferred: Remote, anywhere in the US.

Experience:SaaSMid-MarketEnterprise

Skills:PrioritizationMultitaskingCommunicationEmpathyCollaboration

Languages:English

Tech Stack:ZendeskSalesforceMacOSSlackGoogle WorkspaceZoom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

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Provides passwordless authentication and device intelligence solutions to help businesses verify users and prevent fraud. Offers passkey-based authentication, risk signals, and developer-friendly APIs to replace passwords and improve account security and user experience.

Industry: Cybersecurity

Website

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Fingerprint

5 days ago

Customer Success Manager - US

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Facilitate transition from implementation to go-live.
•Manage a portfolio of clients to achieve high product satisfaction.
•Create and drive plans to ensure client success and continuous business-process improvement.
•Conduct regular client meetings, providing recommendations on product use and future enhancements.
•Proactively monitor account health, identify/manage escalations and churn risks, and coordinate with product development and technical support to resolve customer issues.

Pay and Benefits

Salary: USD 110,000 - 130,000 annually

Key Requirements

•3-6 years experience in a Mid-Market/Enterprise SaaS Customer Success role.
•Experience with Zendesk and Salesforce.
•Proficiency with macOS.
•Comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.
•Preferred: Remote, anywhere in the US.

Experience:SaaSMid-MarketEnterprise

Skills:PrioritizationMultitaskingCommunicationEmpathyCollaboration

Languages:English

Tech Stack:ZendeskSalesforceMacOSSlackGoogle WorkspaceZoom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

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Industry: Cybersecurity

Website