Customer Success Manager - US

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United States
Workplace: RemoteFull timeUSD 110,000 - 130,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Prioritization","Multitasking","Communication","Empathy","Collaboration"]

Own customer relationships in a mid-market/enterprise SaaS environment—supporting onboarding through implementation to go-live, increasing user adoption, and driving renewals. Manage a portfolio of clients, create success plans, and run regular virtual meetings to recommend product usage and enhancements. Provide best-practice guidance and expert application support, partnering with product development and technical support to resolve issues while monitoring account health and escalation risk.

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1 month ago

Customer Success Manager - US

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 minutes agoStatus: Live

Job Summary

Own customer relationships in a mid-market/enterprise SaaS environment—supporting onboarding through implementation to go-live, increasing user adoption, and driving renewals. Manage a portfolio of clients, create success plans, and run regular virtual meetings to recommend product usage and enhancements. Provide best-practice guidance and expert application support, partnering with product development and technical support to resolve issues while monitoring account health and escalation risk.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Facilitate transition from implementation to go-live.
  • •Manage a portfolio of clients to achieve high product satisfaction.
  • •Create and drive plans to ensure client success and continuous business-process improvement.
  • •Conduct regular client meetings, providing recommendations on product use and future enhancements.
  • •Proactively monitor account health, identify/manage escalations and churn risks, and coordinate with product development and technical support to resolve customer issues.

Pay and Benefits

Salary: USD 110,000 - 130,000 annually

Key Requirements

  • •3-6 years experience in a Mid-Market/Enterprise SaaS Customer Success role.
  • •Experience with Zendesk and Salesforce.
  • •Proficiency with macOS.
  • •Comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.
  • •Preferred: Remote, anywhere in the US.
Experience:SaaSMid-MarketEnterprise
Skills:PrioritizationMultitaskingCommunicationEmpathyCollaboration
Languages:English
Tech Stack:ZendeskSalesforceMacOSSlackGoogle WorkspaceZoom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

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Provides passwordless authentication and device intelligence solutions to help businesses verify users and prevent fraud. Offers passkey-based authentication, risk signals, and developer-friendly APIs to replace passwords and improve account security and user experience.
Industry: Cybersecurity
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