Commerce

1 month ago

Global Services Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead and mentor a team servicing APAC Enterprise Advertising, guiding technical guidance, escalations, and quality checks across feeds and data workflows. Drive process improvements, analyze client reports, and coordinate cross-functional collaboration to ensure best-in-class service and successful outcomes for enterprise advertising clients.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Support a team of Enterprise Feed Managers, Onboarding Specialists, and Support Specialists, overseeing technical quality checks and coaching to meet production goals
•Handle client escalations independently, partnering with cross-functional teams to conduct root-cause analysis and resolve issues
•Review and analyze client reports, providing actionable insights and feedback
•Continuously evaluate processes to identify opportunities for productivity and quality improvements
•Ensure accurate documentation of client time and account information within internal systems

Key Requirements

•4+ years of leadership experience in supporting technical teams
•4+ years of digital marketing/e-commerce performance
•Outstanding strategic thinking, analytical, problem-solving, and communication skills
•Strong relationship management, organizational, and project management skills
•Bachelor’s degree in Business Management, Computer Science, or Marketing (preferred) or equivalent work experience

Experience:4+ yearsE-commerceAdvertisingDigital marketing

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingRelationship managementProject management

Languages:English

Tech Stack:ExcelGoogle SheetsSalesforceTogglMonday.comFeedonomicsXMLAPIData importsProduct feedsData analysis

Company Brief

Commerce

Provides a SaaS e-commerce platform enabling retailers and brands to build, run, and scale online stores with customizable storefronts, integrations, and omnichannel selling tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Austin, United States

Founded: 2009

Website LinkedIn

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Commerce

1 month ago

Global Services Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Support a team of Enterprise Feed Managers, Onboarding Specialists, and Support Specialists, overseeing technical quality checks and coaching to meet production goals
•Handle client escalations independently, partnering with cross-functional teams to conduct root-cause analysis and resolve issues
•Review and analyze client reports, providing actionable insights and feedback
•Continuously evaluate processes to identify opportunities for productivity and quality improvements
•Ensure accurate documentation of client time and account information within internal systems

Key Requirements

•4+ years of leadership experience in supporting technical teams
•4+ years of digital marketing/e-commerce performance
•Outstanding strategic thinking, analytical, problem-solving, and communication skills
•Strong relationship management, organizational, and project management skills
•Bachelor’s degree in Business Management, Computer Science, or Marketing (preferred) or equivalent work experience

Experience:4+ yearsE-commerceAdvertisingDigital marketing

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingRelationship managementProject management

Languages:English

Tech Stack:ExcelGoogle SheetsSalesforceTogglMonday.comFeedonomicsXMLAPIData importsProduct feedsData analysis

Company Brief

Commerce

Provides a SaaS e-commerce platform enabling retailers and brands to build, run, and scale online stores with customizable storefronts, integrations, and omnichannel selling tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Austin, United States

Founded: 2009

Website LinkedIn