Lead Supervisor I

Tapestry
Ontario
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Customer focus","Conflict resolution","Data analysis","Team development"]

Lead the sales floor as a brand ambassador, driving sales targets and delivering an exceptional customer experience. Implement company initiatives, support day-to-day store operations, and use sales data to identify trends and improve performance. Coach and mentor the team on clienteling strategies, provide HR and conflict-resolution support in the absence of leadership, and help with recruiting, interviewing, training, and performance evaluation. Enforce company and store policies to meet store goals and KPIs.

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FursaFursa
Tapestry
Tapestry
1 month ago

Lead Supervisor I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 minute agoStatus: Live
Reposted: first listed 3 weeks ago

Job Summary

Lead the sales floor as a brand ambassador, driving sales targets and delivering an exceptional customer experience. Implement company initiatives, support day-to-day store operations, and use sales data to identify trends and improve performance. Coach and mentor the team on clienteling strategies, provide HR and conflict-resolution support in the absence of leadership, and help with recruiting, interviewing, training, and performance evaluation. Enforce company and store policies to meet store goals and KPIs.
Location: Ontario
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Maintain strong leadership on the sales floor to achieve sales targets and provide an exceptional customer experience.
  • •Serve as a brand ambassador for Coach values and support full operation of the business.
  • •Monitor and analyze sales data, identify trends, and recommend actions to enhance store performance.
  • •Coach and mentor the team on clienteling strategy; create a customer-centric culture that prioritizes customer satisfaction.
  • •Support recruiting, interviewing, performance evaluation, training, and provide HR and conflict-resolution support when leadership is absent.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ years of equivalent experience managing a competitive retail space at the Lead Supervisor level.
  • •Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
  • •Mentor the team on clienteling strategy to build long-term customer relationships.
  • •Support recruiting, interviewing, performance evaluation, and high-level training as needed.
  • •Ability to lift and carry at least 25 pounds regularly (up to 50 pounds occasionally) and maneuver the sales floor and stockroom.
Experience:Retail
Skills:LeadershipCustomer focusConflict resolutionData analysisTeam development

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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