5 days ago

Help Desk Technician Tier III - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Provide 24/7 helpdesk and network monitoring support for end-user issues, ensuring incidents are documented, controlled, and escalated by priority. Perform user account management, advanced OS and layered software installs/upgrades, and technical troubleshooting using diagnostic tools. Support training by developing lesson plans and delivering on-site or over-the-phone instruction. Manage IT incidents and problems in line with ITIL, maintain records, and support system status updates to government leadership.

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide network monitoring during customer core hours with 24/7 on-call helpdesk support (weekends and holidays).
•Document end-user problems and apply controls for authorized archiving and priority-based escalation.
•Perform user account management and advanced software/operating system installations and upgrades.
•Provide technical assistance for computer systems, hardware, and software by diagnosing, isolating, and implementing solutions.
•Manage IT incidents and problems using IT service management principles (ITIL), maintain records, and update leadership with required briefing materials.

Pay and Benefits

Salary: USD 30.65 - 41.47 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsurancePaid Parental

Key Requirements

•High school diploma/GED plus 3+ years of related experience.
•Active TS/SCI clearance with Polygraph.
•DoD Manual 8570.01-M for Information Assurance Technical (IAT) Level II role.
•Experience working with a ticketing system such as Remedy, SCSM, or ServiceNow.
•Strong written and verbal communication skills with customer service focus and ability to work in a team.

Experience:3+ years

Education:High School

Skills:CommunicationCustomer serviceTeamworkProblem-solving

Certifications:DoD Manual 8570.01-MIAT Level II

Tech Stack:RemedySCSMServiceNowPowerPointITILIT Infrastructure LibraryDoD Manual 8570.01-M

Eligibility

Nationality:US National

Security Clearance:Top Secret/SCIPolygraphTop Secret SCI

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

5 days ago

Help Desk Technician Tier III - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide network monitoring during customer core hours with 24/7 on-call helpdesk support (weekends and holidays).
•Document end-user problems and apply controls for authorized archiving and priority-based escalation.
•Perform user account management and advanced software/operating system installations and upgrades.
•Provide technical assistance for computer systems, hardware, and software by diagnosing, isolating, and implementing solutions.
•Manage IT incidents and problems using IT service management principles (ITIL), maintain records, and update leadership with required briefing materials.

Pay and Benefits

Salary: USD 30.65 - 41.47 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsurancePaid Parental

Key Requirements

•High school diploma/GED plus 3+ years of related experience.
•Active TS/SCI clearance with Polygraph.
•DoD Manual 8570.01-M for Information Assurance Technical (IAT) Level II role.
•Experience working with a ticketing system such as Remedy, SCSM, or ServiceNow.
•Strong written and verbal communication skills with customer service focus and ability to work in a team.

Experience:3+ years

Education:High School

Skills:CommunicationCustomer serviceTeamworkProblem-solving

Certifications:DoD Manual 8570.01-MIAT Level II

Tech Stack:RemedySCSMServiceNowPowerPointITILIT Infrastructure LibraryDoD Manual 8570.01-M

Eligibility

Nationality:US National

Security Clearance:Top Secret/SCIPolygraphTop Secret SCI

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn