The Kraft Heinz Company

2 days ago

Analyst I, Global GBS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide specialized Employee Data Management (EDM) support for HR systems with a focus on Workday. Oversee ticket assignment and critical issue processing, manage escalations with root-cause analysis, and perform regular audits for accuracy and compliance (including GDPR where applicable). Maintain and update Desktop Procedures (DTPs), work instructions, and process trackers, support SLA workbook validation, and train EDM team members while collaborating with HR and IT to optimize data flow and continuous improvement.

Location: Ahmedabad

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Oversee ticket assignment within the EDM function, handle critical tickets, and ensure timely, accurate responses for employee data issues.
•Manage escalations and follow-up by tracking progress, performing root cause analysis (RCA), and developing action plans to address recurring issues.
•Conduct regular audits of EDM processes to ensure compliance with internal/external standards and validate data accuracy for ad hoc audit requests.
•Maintain and update process documentation, including Desktop Procedures (DTPs) and Work Instructions, and keep process trackers current.
•Support SLA compliance by validating SLA workbooks, monitoring performance against SLAs, and addressing any gaps proactively.

Key Requirements

•5-7 years of experience in Employee Data Management or HRIS operations, with expertise in HRIS applications, preferably Workday.
•Fluency in English and strong written and verbal communication skills for working with HR stakeholders and employees.
•Proven leadership experience in managing teams and driving performance.
•Strong knowledge of data privacy regulations, governance policies, and compliance standards, including GDPR.
•Bachelor’s degree in any stream (preferably Human Resources, Business Administration, or related), with HRIS certification in Workday preferred.

Experience:5-7 yearsHRISWorkdayEmployee data managementGlobal environment

Education:Bachelor's in Human Resources, Business Administration, or related field

Skills:CommunicationOrganizational skillsAnalytical skillsAttention to detailContinuous improvement

Certifications:HRIS certification (Workday preferred)Data governance certificationContinuous improvement certification

Languages:English

Tech Stack:WorkdayHRIS

Company Brief

The Kraft Heinz Company

The Kraft Heinz Company is a global food and beverage company producing iconic packaged foods and condiments across categories like cheese, meals, condiments, and beverages, serving retail, foodservice, and consumer markets worldwide.

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 2015

Website LinkedIn

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The Kraft Heinz Company

2 days ago

Analyst I, Global GBS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Ahmedabad

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Oversee ticket assignment within the EDM function, handle critical tickets, and ensure timely, accurate responses for employee data issues.
•Manage escalations and follow-up by tracking progress, performing root cause analysis (RCA), and developing action plans to address recurring issues.
•Conduct regular audits of EDM processes to ensure compliance with internal/external standards and validate data accuracy for ad hoc audit requests.
•Maintain and update process documentation, including Desktop Procedures (DTPs) and Work Instructions, and keep process trackers current.
•Support SLA compliance by validating SLA workbooks, monitoring performance against SLAs, and addressing any gaps proactively.

Key Requirements

•5-7 years of experience in Employee Data Management or HRIS operations, with expertise in HRIS applications, preferably Workday.
•Fluency in English and strong written and verbal communication skills for working with HR stakeholders and employees.
•Proven leadership experience in managing teams and driving performance.
•Strong knowledge of data privacy regulations, governance policies, and compliance standards, including GDPR.
•Bachelor’s degree in any stream (preferably Human Resources, Business Administration, or related), with HRIS certification in Workday preferred.

Experience:5-7 yearsHRISWorkdayEmployee data managementGlobal environment

Education:Bachelor's in Human Resources, Business Administration, or related field

Skills:CommunicationOrganizational skillsAnalytical skillsAttention to detailContinuous improvement

Certifications:HRIS certification (Workday preferred)Data governance certificationContinuous improvement certification

Languages:English

Tech Stack:WorkdayHRIS

Company Brief

The Kraft Heinz Company

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 2015

Website LinkedIn