ITSM ServiceNow Analyst Manager
General Dynamics
Washington
Workplace: HybridFull timeUSD 142,792 - 172,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Analysis","Risk assessments","Service design"]Lead the deployment of ServiceNow ITSM for a DHS IT customer, gathering requirements and coordinating solution design. You’ll manage a team of developers and testers to implement ServiceNow ITSM and ITBM capabilities in an Agile environment, mature ITSM processes, and integrate change, asset/configuration, and release management. You’ll also guide setup and operations, provide training materials and user support, and deliver weekly/monthly metrics to customer leadership.
