2 months ago

Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Seeking an experienced Customer Success Specialist to own day-to-day client relationships, onboard and enable customers on Senso’s AI platform, monitor usage and health, gather product feedback, and collaborate cross-functionally to drive retention and expansion in a fast-growing B2B SaaS environment.

Location: Toronto, San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own day-to-day relationships for an assigned portfolio; conduct regular check-ins, business reviews, and success planning sessions; serve as primary point of contact for operational questions and issue resolution.
•Facilitate customer onboarding from kickoff through go-live; coordinate with development on technical setup (SSO, workflows, integrations); train customers on platform functionality and best practices.
•Monitor usage metrics; address adoption challenges; mitigate churn risks; maintain health scores; drive renewal conversations and expansion opportunities in collaboration with sales.
•Gather product feedback and communicate customer needs to product team; document use cases and feature requests; advocate for customers to inform roadmap decisions.
•Collaborate with Product and Engineering on technical issues and feature requests; ensure seamless handoffs from sales to delivery; support marketing with case studies and reference calls.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Key Requirements

•Bachelor's degree required; 2-3 years in customer success, account management, or client services; proven track record managing B2B SaaS relationships; experience with technical products or AI/ML platforms; financial industry experience is a plus.

Experience:2-3 yearsSaaSAI/MLFinancial servicesB2B

Education:Bachelor's

Skills:CommunicationRelationship managementCollaborationProblem-solvingData-driven

Languages:English

Tech Stack:HubSpotCRMCS platformsSSOWorkflowsIntegrations

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Senso

Provides an AI-driven workplace experience and space utilization platform that helps organizations optimize hybrid work with occupancy analytics, desk and room booking, sensor integrations, and employee experience tools to improve office efficiency and collaboration.

Industry: Facility Management

Website

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Senso

2 months ago

Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Toronto, San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own day-to-day relationships for an assigned portfolio; conduct regular check-ins, business reviews, and success planning sessions; serve as primary point of contact for operational questions and issue resolution.
•Facilitate customer onboarding from kickoff through go-live; coordinate with development on technical setup (SSO, workflows, integrations); train customers on platform functionality and best practices.
•Monitor usage metrics; address adoption challenges; mitigate churn risks; maintain health scores; drive renewal conversations and expansion opportunities in collaboration with sales.
•Gather product feedback and communicate customer needs to product team; document use cases and feature requests; advocate for customers to inform roadmap decisions.
•Collaborate with Product and Engineering on technical issues and feature requests; ensure seamless handoffs from sales to delivery; support marketing with case studies and reference calls.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Key Requirements

•Bachelor's degree required; 2-3 years in customer success, account management, or client services; proven track record managing B2B SaaS relationships; experience with technical products or AI/ML platforms; financial industry experience is a plus.

Experience:2-3 yearsSaaSAI/MLFinancial servicesB2B

Education:Bachelor's

Skills:CommunicationRelationship managementCollaborationProblem-solvingData-driven

Languages:English

Tech Stack:HubSpotCRMCS platformsSSOWorkflowsIntegrations

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Senso

Industry: Facility Management

Website