Principal Systems Analyst

General Dynamics
Stuttgart
Workplace: OnsiteFull timeUSD 107,744 - 126,500 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Technical coordination","Process improvement","Detail-oriented","Stakeholder communication","Cross-functional collaboration"]

Support the US BICES-X intelligence information-sharing program by managing IT service and engineering change requests in ServiceNow. Oversee configuration control by maintaining CMDB integrity, ensuring ticket quality, tracking Approved Service Interruptions (ASIs), and running Change/Configuration audits. Build customer-facing dashboards and reporting in Excel and Tableau, improve ServiceNow workflows, author SOPs, and serve as a primary liaison/SME for technical stakeholders across an internationally dispersed team.

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FursaFursa
General Dynamics
General Dynamics
18 hours ago

Principal Systems Analyst

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Last checked: 18 hours agoStatus: Live

Job Summary

Support the US BICES-X intelligence information-sharing program by managing IT service and engineering change requests in ServiceNow. Oversee configuration control by maintaining CMDB integrity, ensuring ticket quality, tracking Approved Service Interruptions (ASIs), and running Change/Configuration audits. Build customer-facing dashboards and reporting in Excel and Tableau, improve ServiceNow workflows, author SOPs, and serve as a primary liaison/SME for technical stakeholders across an internationally dispersed team.
Location: Stuttgart
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Process, monitor, and manage service requests and engineering change request (CR) tickets in ServiceNow (or similar ITSM tools).
  • •Ensure configuration control and system integrity by reviewing design release documents and updating CMDB and authorized product lists.
  • •Track, schedule, and report on Approved Service Interruptions (ASIs) to minimize operational impact.
  • •Build dashboards and reports for RFIs and CDRLs using Excel, Tableau, and ServiceNow.
  • •Conduct Change and Configuration Management audits and analyze workflows to implement improved ServiceNow processes; author SOPs and knowledge base articles.
Travel: Low travel

Pay and Benefits

Salary: USD 107,744 - 126,500 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceDisability Benefits

Key Requirements

  • •5+ years of IT Change Management, Configuration Management, or Systems Analysis experience.
  • •Active TOP SECRET/SCI clearance.
  • •ITIL V4 Foundation (or higher) or equivalent ITIL certification.
  • •Bachelor’s degree (or equivalent experience).
  • •Hands-on experience with ITSM tools, specifically ServiceNow (or equivalents like Remedy, SCSM).
Experience:5+ years
Education:Bachelor's
Skills:Technical coordinationProcess improvementDetail-orientedStakeholder communicationCross-functional collaboration
Certifications:ITIL V4 Foundation
Tech Stack:ServiceNowITSMRemedySCSMExcelTableauJIRAMS Access

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn