3 days ago

Customer Support Representatives/Streaming Services - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Support customers for a streaming media and entertainment service by handling inquiries in a contact-center environment. Use basic streaming troubleshooting skills across phones and smart TVs, diagnose problems, and provide exceptional guest experience while multitasking across applications. Work with CRM tools (preferred) and use Microsoft Office (Outlook, Word, Excel). Receive equipment and meet home internet requirements to be successful while working from home.

Location: Fredericton

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Support customers for a streaming media and entertainment service in a contact-center environment.
•Provide troubleshooting for streaming issues on phones and smart TVs.
•Handle customer requests while demonstrating problem diagnosis and problem-solving skills.
•Use multiple applications at once to assist customers and maintain accurate records (CRM preferred).
•Apply and complete testing to move to recruiter contact stage.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveEap

Key Requirements

•Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience.
•Streaming experience, including basic troubleshooting and understanding of streaming services on phones and smart TVs.
•Basic PC keyboarding skills and Microsoft Office experience (Outlook, Word, Excel).
•Technical support experience with strong problem-diagnosis and problem-solving skills.
•Ability to multitask and work with CRM applications (preferred).

Experience:Customer serviceContact centerStreaming services

Skills:Problem-solvingProblem-diagnosisMultitaskingCustomer rapportTechnical troubleshooting

Languages:English

Tech Stack:Microsoft OfficeOutlookWordExcelCRM

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

3 days ago

Customer Support Representatives/Streaming Services - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Fredericton

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Support customers for a streaming media and entertainment service in a contact-center environment.
•Provide troubleshooting for streaming issues on phones and smart TVs.
•Handle customer requests while demonstrating problem diagnosis and problem-solving skills.
•Use multiple applications at once to assist customers and maintain accurate records (CRM preferred).
•Apply and complete testing to move to recruiter contact stage.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveEap

Key Requirements

•Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience.
•Streaming experience, including basic troubleshooting and understanding of streaming services on phones and smart TVs.
•Basic PC keyboarding skills and Microsoft Office experience (Outlook, Word, Excel).
•Technical support experience with strong problem-diagnosis and problem-solving skills.
•Ability to multitask and work with CRM applications (preferred).

Experience:Customer serviceContact centerStreaming services

Skills:Problem-solvingProblem-diagnosisMultitaskingCustomer rapportTechnical troubleshooting

Languages:English

Tech Stack:Microsoft OfficeOutlookWordExcelCRM

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor