Apprentice

Support the Client Protection operations by reviewing potentially fraudulent transactions and processing claims and chargebacks for debit/credit card and related disputes. Investigate suspicious claim activity, identify recovery opportunities, and determine the best resolution path while setting correct customer expectations. Maintain KPI/KRA performance, make decisions per hour with accuracy, and meet productivity and fraud-prevention goals while following policies, procedures, and regulatory requirements in a 24x7 rotational shift environment.