Business Banking Relationship Manager I

Citizens Bank
Pittsburgh
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Interpersonal skills","Customer relationship building","Sales execution"]

Develop consultative relationships with small business clients and manage a portfolio of existing customers while driving new commercial relationships. Partner with the business banking team to enhance customer experience, increase loyalty, and improve profitability. Complete required onboarding and credit training to identify and mitigate lending risk, maintain market knowledge, expand connections with centers of influence, and participate in community activities to grow the customer base.

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FursaFursa
Citizens Bank
Citizens Bank
3 days ago

Business Banking Relationship Manager I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Develop consultative relationships with small business clients and manage a portfolio of existing customers while driving new commercial relationships. Partner with the business banking team to enhance customer experience, increase loyalty, and improve profitability. Complete required onboarding and credit training to identify and mitigate lending risk, maintain market knowledge, expand connections with centers of influence, and participate in community activities to grow the customer base.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop consultative relationships with small business clients in the target market with annual revenues of $1M–$10M.
  • •Understand client needs and provide value-added solutions; manage an existing customer portfolio and drive new commercial relationships.
  • •Partner with the business banking team to enhance customer experience, increase loyalty, and improve profitability.
  • •Complete Business Banking University and initial sales and commercial credit training to identify, assess, and mitigate lending risk.
  • •Maintain market knowledge and expand/retain relationships with centers of influence (e.g., CPAs and attorneys) and actively engage in community activity to grow the customer base.

Key Requirements

  • •Bachelor’s degree or equivalent combination of education and experience, required.
  • •Business-to-business sales experience required.
  • •2+ years in a Business Banking Relationship Manager role or related business lending experience preferred.
  • •Motivated self-starter with demonstrated leadership ability and potential, able to operate in a team atmosphere using internal and external networks.
  • •Ability to understand core business products/services and maintain a consistent record of sales and outside calling skills; excellent communication and interpersonal skills.
Experience:2+ years
Education:Bachelor's
Skills:LeadershipCommunicationInterpersonal skillsCustomer relationship buildingSales execution

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website