Client Success Associate (Associate Account Manager)

WebMD
Newark
Workplace: OnsiteFull time58,500 - 65,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Organization","Collaboration","Time management","Relationship management"]

Growing client relationships and ensuring successful delivery of Medscape/WebMD solutions post-sale. You’ll serve as day-to-day lead for assigned accounts, coordinate with Sales and internal teams, manage project health from kickoff to launch, and maintain high client satisfaction through proactive communication and thorough status updates in a fast-paced, healthcare-focused environment.

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FursaFursa
WebMD
WebMD
1 year ago

Client Success Associate (Associate Account Manager)

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Last checked: 2 hours agoStatus: Live

Job Summary

Growing client relationships and ensuring successful delivery of Medscape/WebMD solutions post-sale. You’ll serve as day-to-day lead for assigned accounts, coordinate with Sales and internal teams, manage project health from kickoff to launch, and maintain high client satisfaction through proactive communication and thorough status updates in a fast-paced, healthcare-focused environment.
Location: Newark
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build and maintain strong client relationships, including onsite presence as needed
  • •Support overall client satisfaction by providing the highest caliber customer-service experience
  • •Partner with Sales to help meet client and internal goals and improve overall business performance
  • •Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
  • •Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.

Pay and Benefits

Salary: 58,500 - 65,000 annually
Perks:Health Insurance401kPaid LeaveCommuter BenefitsEap

Key Requirements

  • •Bachelor’s degree preferred or will consider related experience.
  • •Minimum of 1-2 years of experience with a combination of digital, agency and healthcare experience.
  • •Minimum of 1-2 years of experience in Account Management or Client Service
  • •Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
  • •Familiarity with HCP-based clients including MLR process
Experience:1-2 years
Education:Bachelor's
Skills:CommunicationOrganizationCollaborationTime managementRelationship management

Company Brief

WebMD
Operates a leading online health information and health services platform offering medical news, symptom checkers, drug information, and physician directory services to consumers and healthcare professionals.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: New York, United States
Founded: 1996
WebsiteLinkedIn