Customer Service Representative

Emerson
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Problem-solving","Relationship building","Customer service"]

Serve as a trusted partner to distributors and internal teams, providing exceptional customer support and sales coordination. Use MRP systems to analyze inventory and commitments, manage customer complaint resolution end-to-end, and proactively communicate on orders, open issues, and RMAs. Act as the primary liaison across customers, sales, manufacturing, engineering, quality, and operations to ensure requirements are understood and executed for accurate order fulfillment in Tulsa.

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Emerson
Emerson
1 day ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a trusted partner to distributors and internal teams, providing exceptional customer support and sales coordination. Use MRP systems to analyze inventory and commitments, manage customer complaint resolution end-to-end, and proactively communicate on orders, open issues, and RMAs. Act as the primary liaison across customers, sales, manufacturing, engineering, quality, and operations to ensure requirements are understood and executed for accurate order fulfillment in Tulsa.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver exceptional customer support and sales coordination to distributors and internal stakeholders.
  • •Analyze inventory levels using MRP systems and enable informed customer/sales commitments.
  • •Own customer complaint resolution from initiation through closure to ensure timely outcomes.
  • •Proactively communicate with customers on open issues, orders, and return material authorizations (RMAs).
  • •Coordinate across internal teams to ensure customer requirements and specifications are executed effectively.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid ParentalPaid Leave

Key Requirements

  • •High school diploma required.
  • •2-4 years of customer service-related experience.
  • •Effective communication and interpersonal skills.
  • •Proficient in Microsoft Excel, Word, and Office software.
  • •Ability to communicate effectively with channel partners and employees.
Experience:2-4 years
Education:High School
Skills:CommunicationInterpersonal skillsProblem-solvingRelationship buildingCustomer service
Tech Stack:MRP systemsMicrosoft ExcelMicrosoft WordMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn