AIX Field Service Engineer III

Applied Materials
Nagoya, Osaka, Tokyo
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Communication","Problem-solving","Mentoring","Consensus-building"]

Serve as the main point of contact for customer site digital tool issues and continuous improvement. Support complex troubleshooting using information and data analytics, and communicate sensitive problems to upper management while building consensus with teams and customers. Configure dashboards, manage model propagation, provide feedback to package owners, and mentor others on troubleshooting methodologies and tool processes across Applied’s digital products and fab operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Applied Materials
Applied Materials
1 month ago

AIX Field Service Engineer III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the main point of contact for customer site digital tool issues and continuous improvement. Support complex troubleshooting using information and data analytics, and communicate sensitive problems to upper management while building consensus with teams and customers. Configure dashboards, manage model propagation, provide feedback to package owners, and mentor others on troubleshooting methodologies and tool processes across Applied’s digital products and fab operations.
Location: Nagoya, Osaka, Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Act as the main point of contact for customer site digital tools and drive improvements to those digital tools.
  • •Communicate difficult or sensitive problems internally to upper management and build consensus with teams and customers.
  • •Support complex issues by using numerous sources of information and data analytics, and share findings with upper management.
  • •Own model propagation and dashboard configuration; provide feedback to package owners on content for tool issues.
  • •Mentor others on troubleshooting methodologies and develop expertise in BKM modeling techniques across tools and systems.
Travel: Medium travel

Pay and Benefits

Perks:Employee AssistanceTravel Allowance

Key Requirements

  • •No supervisory responsibilities; provides informal guidance to new team members.
  • •Expanded conceptual knowledge in own discipline and broadens capabilities.
  • •Knowledge of Applied’s digital products and applications, including equipment and fab operations.
  • •Ability to analyze possible solutions using technical experience, judgment, and precedents.
  • •Use Applied Problem Solving Technique for the issue resolution framework.
Skills:CommunicationProblem-solvingMentoringConsensus-building
Tech Stack:Digital toolsDashboard configurationData analyticsModel propagationBKM modeling

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor