CarMax

4 weeks ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Deliver a customer-first experience for the car buying and selling journey by guiding customers through sales, appraisals, test drives, and financing applications. Perform accurate vehicle condition and cosmetic inspections, manage inventory check-in processes, and handle administrative paperwork and payments. Coordinate service appointments and review repair order invoices for billing accuracy while maintaining a clean, compliant work environment and collaborating across teams for seamless outcomes.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver an exceptional experience.
•Conduct accurate vehicle condition assessments and communicate findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to ensure vehicles meet CarMax quality standards.
•Coordinate service appointments and manage repair order paperwork by reviewing invoices for accuracy and following EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Build lasting customer relationships and create win-win solutions while balancing customer needs with business goals.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Manage multiple tasks with attention to detail and meet deadlines.
•High School Diploma or equivalent, valid driver’s license, and ability to lift up to 25 lbs while reading/transcribing data accurately.

Education:High School

Skills:CommunicationIntegrityTeamworkAttention to detailTime management

Licenses:Driver's license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver an exceptional experience.
•Conduct accurate vehicle condition assessments and communicate findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to ensure vehicles meet CarMax quality standards.
•Coordinate service appointments and manage repair order paperwork by reviewing invoices for accuracy and following EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Build lasting customer relationships and create win-win solutions while balancing customer needs with business goals.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Manage multiple tasks with attention to detail and meet deadlines.
•High School Diploma or equivalent, valid driver’s license, and ability to lift up to 25 lbs while reading/transcribing data accurately.

Education:High School

Skills:CommunicationIntegrityTeamworkAttention to detailTime management

Licenses:Driver's license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website