Customer Specialist - Full Time

CarMax
South Carolina
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Attention to detail","Time management"]

Deliver a customer-first experience throughout the car buying and selling journey—guiding customers through sales, appraisals, test drives, and financing applications. Assess vehicle condition, document findings, and support appraisal decisions. Manage inventory check-in and reconciliation, perform cosmetic inspections, and handle key administrative paperwork and payments. Coordinate service appointments and verify repair order invoices while following CarMax EH&S standards.

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CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver a customer-first experience throughout the car buying and selling journey—guiding customers through sales, appraisals, test drives, and financing applications. Assess vehicle condition, document findings, and support appraisal decisions. Manage inventory check-in and reconciliation, perform cosmetic inspections, and handle key administrative paperwork and payments. Coordinate service appointments and verify repair order invoices while following CarMax EH&S standards.
Location: South Carolina
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
  • •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments, review repair order invoices for accuracy, and maintain a clean and orderly work area while following EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to balance customer needs with business goals and follow processes accurately.
  • •High School Diploma (or equivalent) and a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship buildingIntegrityAttention to detailTime management
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn