Arva AI

1 month ago

Strategic Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Own the post-sale relationship with financial-institution clients in a fast-moving AI fintech startup. Drive retention and expansion by ensuring customers extract maximum value from Arva's AI platform, translate compliance feedback into actionable product insights, and collaborate with Sales, Product, and Engineering to deliver measurable outcomes.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the end-to-end customer relationship post-onboarding, from initial deployment through to expansion and renewal.
•Become the internal voice of the customer — synthesize feedback from compliance teams into actionable product insights.
•Partner with Sales, Product, and Engineering to ensure customers achieve measurable outcomes and Arva delivers on its promises.
•Onboarding and deployment: guide new clients through onboarding, ensuring fast time-to-value and smooth handoff from sales.
•Retention & expansion: own renewal conversations and identify upsell opportunities in partnership with Sales.

Pay and Benefits

Salary: GBP 50,000 - 75,000 annually

Key Requirements

•Consulting background: 2-3 years at a top-tier consultancy (strategy, financial services, or risk focus) with strong analytical foundations and client-facing experience.
•Startup CS background: 1-2 years in a Customer Success or Account Management role at a B2B SaaS startup, ideally with exposure to fintech, regtech, or compliance tooling.
•Exceptional written and verbal communication — able to build trust with senior stakeholders in regulated institutions.
•Commercial acumen: understanding of retention, expansion, and the business mechanics of enterprise SaaS.
•Curiosity: genuine interest in financial crime, compliance, and AI; eager to become proficient in AML concepts.

Experience:FintechRegtechComplianceEnterprise SaaS

Skills:CommunicationCustomer relationship managementStrategic thinkingStakeholder managementProblem-solving

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Arva AI

Develops AI-driven perception and autonomy software for commercial and industrial vehicles, enabling safe, efficient self-driving operations using sensor fusion, computer vision, and machine learning to automate logistics, last-mile delivery, and facility transport.

Industry: Autonomous Vehicles

Website

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Arva AI

1 month ago

Strategic Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the end-to-end customer relationship post-onboarding, from initial deployment through to expansion and renewal.
•Become the internal voice of the customer — synthesize feedback from compliance teams into actionable product insights.
•Partner with Sales, Product, and Engineering to ensure customers achieve measurable outcomes and Arva delivers on its promises.
•Onboarding and deployment: guide new clients through onboarding, ensuring fast time-to-value and smooth handoff from sales.
•Retention & expansion: own renewal conversations and identify upsell opportunities in partnership with Sales.

Pay and Benefits

Salary: GBP 50,000 - 75,000 annually

Key Requirements

•Consulting background: 2-3 years at a top-tier consultancy (strategy, financial services, or risk focus) with strong analytical foundations and client-facing experience.
•Startup CS background: 1-2 years in a Customer Success or Account Management role at a B2B SaaS startup, ideally with exposure to fintech, regtech, or compliance tooling.
•Exceptional written and verbal communication — able to build trust with senior stakeholders in regulated institutions.
•Commercial acumen: understanding of retention, expansion, and the business mechanics of enterprise SaaS.
•Curiosity: genuine interest in financial crime, compliance, and AI; eager to become proficient in AML concepts.

Experience:FintechRegtechComplianceEnterprise SaaS

Skills:CommunicationCustomer relationship managementStrategic thinkingStakeholder managementProblem-solving

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Arva AI

Industry: Autonomous Vehicles

Website