Amadeus

11 hours ago

Process Improvement Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Drive operational excellence across Customer Operations by analyzing end-to-end processes, identifying inefficiencies, and designing optimized workflows. Lead process efficiency projects from problem definition through solution deployment and change management, while advising strategic Customer Operations initiatives. Contribute to process governance, documentation standards, and continuous-improvement practices, and lead customer experience efforts such as survey execution and stakeholder-aligned action plan delivery.

Location: Warsaw, Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Lead process efficiency projects end-to-end from need identification and problem definition to solution deployment and change management.
•Advise Customer Operations project leads and help establish robust processes for strategic initiatives.
•Contribute to process governance, documentation standards, and continuous-improvement practices.
•Lead customer experience initiatives including survey execution, stakeholder alignment, insight communication, and action plan delivery.

Key Requirements

•Proven track record leading business process transformation using methodologies such as Lean, Six Sigma (or equivalent).
•Minimum 5 years in a service improvement and customer experience management environment.
•Expertise in process modelling, workflow design, and process improvement methodologies (e.g., Lean, Six Sigma).
•Fluent English.
•Strong analytical, problem-solving, facilitation, communication, and stakeholder-management skills.

Experience:5+ yearsCustomer experienceProcess improvement

Skills:Analytical thinkingProblem-solvingFacilitationCommunicationStakeholder management

Languages:English

Tech Stack:LeanSix Sigma

Company Brief

Amadeus

Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn

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Amadeus

11 hours ago

Process Improvement Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Warsaw, Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Lead process efficiency projects end-to-end from need identification and problem definition to solution deployment and change management.
•Advise Customer Operations project leads and help establish robust processes for strategic initiatives.
•Contribute to process governance, documentation standards, and continuous-improvement practices.
•Lead customer experience initiatives including survey execution, stakeholder alignment, insight communication, and action plan delivery.

Key Requirements

•Proven track record leading business process transformation using methodologies such as Lean, Six Sigma (or equivalent).
•Minimum 5 years in a service improvement and customer experience management environment.
•Expertise in process modelling, workflow design, and process improvement methodologies (e.g., Lean, Six Sigma).
•Fluent English.
•Strong analytical, problem-solving, facilitation, communication, and stakeholder-management skills.

Experience:5+ yearsCustomer experienceProcess improvement

Skills:Analytical thinkingProblem-solvingFacilitationCommunicationStakeholder management

Languages:English

Tech Stack:LeanSix Sigma

Company Brief

Amadeus

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn