MRO Customer Service Representative - 1st Shift - On site | Avionics

RTX
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer communication","Problem-solving","Documentation","Research","Cross-functional coordination"]

Support MRO customers by answering inquiries via phone and electronic channels, providing product/service information, and resolving account questions and complaints. Research and consolidate information from multiple sources, support shipment tracking/expediting, and analyze service trends to improve training and customer support. Coordinate with production, sales, shipping, and warehouse teams, draft documentation for complex issues, and provide after-sales support for client contracts. Communicate in English with customers and internal stakeholders.

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FursaFursa
RTX
RTX
1 day ago

MRO Customer Service Representative - 1st Shift - On site | Avionics

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Last checked: 7 hours agoStatus: Live

Job Summary

Support MRO customers by answering inquiries via phone and electronic channels, providing product/service information, and resolving account questions and complaints. Research and consolidate information from multiple sources, support shipment tracking/expediting, and analyze service trends to improve training and customer support. Coordinate with production, sales, shipping, and warehouse teams, draft documentation for complex issues, and provide after-sales support for client contracts. Communicate in English with customers and internal stakeholders.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries by telephone or electronically with product/service information, follow-up, and resolution of account questions and complaints.
  • •Use organization and product knowledge to handle more difficult inquiries and provide appropriate follow-up.
  • •Develop documentation for difficult issues, requests, and complaints.
  • •Research published materials/secondary sources to provide recommendations to customers.
  • •Coordinate with internal teams (production, sales, shipping, warehouse, etc.) to expedite or trace shipments and support after-sales contract needs.

Pay and Benefits

Perks:Gym MembershipHealth InsuranceLife InsuranceCommuter Benefits

Key Requirements

  • •University degree (or equivalent experience) and less than 2 years of relevant experience.
  • •Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint.
  • •Verbal and written business English proficiency for customer and internal communications.
  • •Experience with SAP.
  • •Advanced Excel proficiency (e.g., VLOOKUP/XLOOKUP, nested IFs, pivot tables, charts, and data analysis).
Education:Bachelor's
Skills:Customer communicationProblem-solvingDocumentationResearchCross-functional coordination
Languages:English
Tech Stack:Microsoft OfficeExcelWordPowerPointSAPVLOOKUPXLOOKUPPivot tablesCharts

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website