Full Stack Engineering - Americas Finance (Toronto, ON, CA, M5H 1J9)

HSBC
Toronto
Workplace: OnsiteFull timeFunction: Software EngineeringSkills: ["Communication","Stakeholder management","Root cause analysis","Incident management","Problem management"]

Support finance information technology services for global users through a follow-the-sun operating model. Monitor critical finance applications, manage incidents and service requests, and ensure timely restoration while meeting SLAs. Lead coordination across global technology teams, perform root-cause assessment and problem/knowledge updates, and communicate clearly via incident notifications and flash reports. Maintain knowledge bases, support DR testing, and drive measurable improvements to recurring operational issues.

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FursaFursa
HSBC
HSBC
18 hours ago

Full Stack Engineering - Americas Finance (Toronto, ON, CA, M5H 1J9)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support finance information technology services for global users through a follow-the-sun operating model. Monitor critical finance applications, manage incidents and service requests, and ensure timely restoration while meeting SLAs. Lead coordination across global technology teams, perform root-cause assessment and problem/knowledge updates, and communicate clearly via incident notifications and flash reports. Maintain knowledge bases, support DR testing, and drive measurable improvements to recurring operational issues.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor finance applications using agreed tools and respond to technical alerts within required timeframes.
  • •Oversee SLA-based file deliveries and take prescribed actions when delays or issues occur.
  • •Manage incidents and service requests escalated to on-call teams, ensuring procedures and root-cause details are completed before closure.
  • •Participate in major incident reviews and service improvement programs, translating outcomes into operational improvements.
  • •Maintain the knowledge base, produce management information (MI) reporting, and coordinate disaster recovery (DR) tests and service metrics monitoring.

Key Requirements

  • •Substantial hands-on experience supporting SQL Server and Oracle in production environments.
  • •Use PL/SQL and Oracle development techniques, preferably with experience in a financial domain.
  • •Operate confidently on UNIX, including scripting to support recovery and operational tasks.
  • •Apply incident and problem management practices, including root-cause investigation and disciplined ticket updates.
  • •Work effectively in shift-based operations and on-call support models, communicating fluently in English.
Experience:Financial services
Skills:CommunicationStakeholder managementRoot cause analysisIncident managementProblem management
Languages:English
Tech Stack:SQL ServerOraclePL/SQLUNIXJiraConfluenceJenkins

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn