Customer Experience Banker - Arlington Square Akron, OH

Huntington Bancshares
Ohio
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales process","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers, delivering exemplary service while accurately processing transactions and balancing daily. Proactively identify customers’ financial goals, educate them on consumer deposit products, and recommend appropriate banking services to retain and grow relationships. Use disciplined follow-up, outbound calling, and referrals to deepen partnerships, and route customers to other bank teams. Follow all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
4 hours ago

Customer Experience Banker - Arlington Square Akron, OH

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, delivering exemplary service while accurately processing transactions and balancing daily. Proactively identify customers’ financial goals, educate them on consumer deposit products, and recommend appropriate banking services to retain and grow relationships. Use disciplined follow-up, outbound calling, and referrals to deepen partnerships, and route customers to other bank teams. Follow all operational, security, risk, and regulatory policies.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products and processes customer transactions accurately and efficiently.
  • •Proactively grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED, or a Bachelor’s Degree.
  • •Minimum 1 year of customer service or military service in an administration/contracting/civil affairs or similar role.
  • •1+ year in customer service in banking/financial services or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial services
Education:High School
Skills:Customer serviceSales processRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn