Customer service Representative

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Professional phone etiquette","Communication"]

Provide customer support for inquiries and issue resolution in a fast-paced environment in Alexandria. Handle customer interactions with efficiency and empathy, communicate professionally by phone, and deliver tailored solutions that improve customer satisfaction and customer experience. You’ll use customer-facing practices such as active listening, problem-solving, and attention to detail, with strong emphasis on handling night and overnight shifts.

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FursaFursa
Sutherland
Sutherland
6 hours ago

Customer service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide customer support for inquiries and issue resolution in a fast-paced environment in Alexandria. Handle customer interactions with efficiency and empathy, communicate professionally by phone, and deliver tailored solutions that improve customer satisfaction and customer experience. You’ll use customer-facing practices such as active listening, problem-solving, and attention to detail, with strong emphasis on handling night and overnight shifts.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and empathetically.
  • •Address customer inquiries and resolve issues.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication.
  • •Maintain high customer satisfaction through professional phone etiquette.

Key Requirements

  • •Fluency in English at B2/C1 level is required.
  • •Strong customer service and customer support skills.
  • •Ability to enhance customer satisfaction and customer experience.
  • •Demonstrated problem-solving, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools are a plus.
Skills:Problem-solvingActive listeningAttention to detailProfessional phone etiquetteCommunication
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor