Client Service Representative

Deliver positive customer service and sales solutions while meeting financial and business goals. Manage customer satisfaction, retention, and growth for an assigned portfolio, driving account strategy, service delivery plans, budgeting, renewals, and expansions. Respond to inquiries within 24 hours, coordinate with billing, sales, and service resource teams, and visit customer sites to ensure work is executed properly and uncover sales opportunities. Oversee account receivables and weekly activity planning.