Client Service Representative

Trane Technologies
Pennsylvania
Workplace: OnsiteFull timeUSD 56,936.66 - 82,809.99 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer satisfaction","Customer retention","Growth mindset","Stakeholder communication","Relationship management","Report preparation","High-stress handling"]

Own customer satisfaction, retention, and growth for an assigned service portfolio. Drive the account management process—customer account profiles, strategies, service delivery planning, and budgets—while responding to inquiries within 24 hours. Manage renewals and expansion, ensure contractual obligations are met, review monthly financial performance, and develop profitable, measurable service value with cross-functional partners. Support sales opportunities through proposals, quotes, and client-site visits.

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Trane Technologies
Trane Technologies
3 months ago

Client Service Representative

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Last checked: 1 hour agoStatus: Live

Job Summary

Own customer satisfaction, retention, and growth for an assigned service portfolio. Drive the account management process—customer account profiles, strategies, service delivery planning, and budgets—while responding to inquiries within 24 hours. Manage renewals and expansion, ensure contractual obligations are met, review monthly financial performance, and develop profitable, measurable service value with cross-functional partners. Support sales opportunities through proposals, quotes, and client-site visits.
Location: Pennsylvania
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Deliver positive customer service experience and support customer satisfaction goals.
  • •Drive account management for the assigned portfolio, including account profiles, account strategies, service delivery plans, and customer budget planning.
  • •Respond to customer inquiries and concerns within 24 hours and identify/communicate issues and goals to account teams and leadership.
  • •Manage customer contract renewal and expansion; lead service agreement renewal booking and achieve monthly targets.
  • •Visit customers’ sites to ensure work is executed properly, identify sales opportunities, coordinate technician schedules/parts, and support proposals and quotes.

Pay and Benefits

Salary: USD 56,936.66 - 82,809.99 annually
Perks:Health Insurance401kPaid LeaveTuition AssistanceAdoption AssistancePaid Holidays

Key Requirements

  • •Handle high-stress situations.
  • •Communicate effectively in person, by phone, and in writing.
  • •Be proficient with telephone/voicemail and computer/office equipment.
  • •Be proficient with Microsoft Office (Excel, Word) and have Salesforce exposure.
  • •Have a valid driver’s license and reliable transportation.
Skills:Customer satisfactionCustomer retentionGrowth mindsetStakeholder communicationRelationship managementReport preparationHigh-stress handling
Licenses:Driver’s license
Tech Stack:Microsoft OfficeExcelWordSalesforce

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn