First Response Advisor

Davies
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Attention to detail","Teamwork"]

Handle first-line customer interactions for new claims, capturing accurate claim data and providing administrative support within TCF guidelines. Manage inbound calls and claim-related email inboxes, arrange inspection appointments, and proactively maintain your own diary reminders. Accurately input new claims received in line with service guidelines while staying focused on targets, quality, and effective teamwork.

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FursaFursa
Davies
Davies
1 day ago

First Response Advisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Handle first-line customer interactions for new claims, capturing accurate claim data and providing administrative support within TCF guidelines. Manage inbound calls and claim-related email inboxes, arrange inspection appointments, and proactively maintain your own diary reminders. Accurately input new claims received in line with service guidelines while staying focused on targets, quality, and effective teamwork.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Effectively handle all customer interactions (client and direct customers) professionally and knowledgeably within TCF.
  • •Accurately input new claims received within service guidelines.
  • •Call customers to arrange inspection appointments and proactively manage diary reminders.
  • •Manage company claim-related email inboxes and handle inbound calls.
  • •Contribute positively to teamwork and the overall culture.

Pay and Benefits

Perks:PensionLife AssurancePaid LeaveDentalLearning BudgetEmployee Assistance

Key Requirements

  • •Strong written and verbal communication skills with good customer service skills.
  • •Ability to work in a fast-paced environment while consistently achieving targets.
  • •Strong problem-solving skills.
  • •IT proficiency with a good eye for detail.
  • •Ability to effectively handle customer interactions (client and direct customers) professionally within TCF.
Skills:CommunicationCustomer serviceProblem-solvingAttention to detailTeamwork

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
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