Probably Genetic

1 month ago

Patient Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Frontline patient support role helping patients navigate genetic testing journeys, coordinating with product, engineering, clinical and lab teams, and driving a positive patient experience in healthcare technology.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to inbound patient inquiries across email, chat, phone, and social media within established response time targets.
•Conduct outbound calls and follow-ups with patients to support task completion and re-engagement.
•Monitor the shared operational inbox and escalate patient issues to the appropriate internal team (Product, Engineering, Clinical, or Lab partners).
•Provide clear, human guidance to patients at every stage of their journey—from initial inquiry through receiving results.
•Document patient issues accurately and follow through on escalations until resolution.

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kFsa

Key Requirements

•Experience with patient or customer support platforms, particularly Zendesk.
•Excellent written and verbal communication skills; you write like a caring human, not a corporate FAQ.
•Ability to manage multiple channels and competing priorities without losing quality.
•Highly organized and thorough; you follow through and close loops.
•Startup-friendly with a scrappy, can-do approach to getting work done.

Skills:CommunicationEmpathyOrganizationMultitaskingCustomer service

Languages:English

Tech Stack:ZendeskTwilioHubSpotIterableClaudeOpenAISocial media management

Company Brief

Probably Genetic

Probably Genetic uses AI and clinical-grade genetic testing to help undiagnosed rare-disease patients get faster diagnoses, partnering with patient groups and drug developers to run sponsored testing programs and connect patients to treatments and trials.

Industry: Diagnostics

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 5.0

Website LinkedIn Glassdoor

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Probably Genetic

1 month ago

Patient Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to inbound patient inquiries across email, chat, phone, and social media within established response time targets.
•Conduct outbound calls and follow-ups with patients to support task completion and re-engagement.
•Monitor the shared operational inbox and escalate patient issues to the appropriate internal team (Product, Engineering, Clinical, or Lab partners).
•Provide clear, human guidance to patients at every stage of their journey—from initial inquiry through receiving results.
•Document patient issues accurately and follow through on escalations until resolution.

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kFsa

Key Requirements

•Experience with patient or customer support platforms, particularly Zendesk.
•Excellent written and verbal communication skills; you write like a caring human, not a corporate FAQ.
•Ability to manage multiple channels and competing priorities without losing quality.
•Highly organized and thorough; you follow through and close loops.
•Startup-friendly with a scrappy, can-do approach to getting work done.

Skills:CommunicationEmpathyOrganizationMultitaskingCustomer service

Languages:English

Tech Stack:ZendeskTwilioHubSpotIterableClaudeOpenAISocial media management

Company Brief

Probably Genetic

Industry: Diagnostics

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 5.0

Website LinkedIn Glassdoor