Team Leader (Banking Agent)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead a banking agent team in Minya by setting clear performance goals, organizing workflow, and ensuring agents understand roles, targets, and expectations. Monitor productivity, coach team members, and handle complaints to maintain morale and trust. Keep accurate timekeeping and personnel records, prepare performance reports for data-driven decisions, and decide rewards and promotions based on metrics. Train new employees to build capability and results.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Manager level

Key Responsibilities

•Establish performance goals and deadlines aligned with the company’s vision and communicate expectations to team members.
•Organize workflow and ensure agents understand roles and targets to optimize efficiency.
•Monitor employee productivity and provide constructive feedback and coaching to enhance performance.
•Address and resolve complaints from the direct reporting team to build trust and maintain morale.
•Prepare and submit performance reports on team progress to support data-driven decision-making.

Key Requirements

•University graduate in any discipline (business or related field).
•4-6 years of experience in the same field.
•Demonstrate ownership and take initiative in ideas presentation.
•Exhibit customer centricity and strong communication skills.
•Show effective planning, problem solving, and decision-making ability.

Experience:4-6 years

Education:Bachelor's

Skills:OwnershipIdeas presentationInitiativeContinuous learningCustomer centricityEffective planningProblem solvingDecision makingStrong communication

Company Brief

Raya Holding

Website

Loading job details...

Preparing the role view and application actions.

Raya Holding

3 weeks ago

Team Leader (Banking Agent)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Manager level

Key Responsibilities

•Establish performance goals and deadlines aligned with the company’s vision and communicate expectations to team members.
•Organize workflow and ensure agents understand roles and targets to optimize efficiency.
•Monitor employee productivity and provide constructive feedback and coaching to enhance performance.
•Address and resolve complaints from the direct reporting team to build trust and maintain morale.
•Prepare and submit performance reports on team progress to support data-driven decision-making.

Key Requirements

•University graduate in any discipline (business or related field).
•4-6 years of experience in the same field.
•Demonstrate ownership and take initiative in ideas presentation.
•Exhibit customer centricity and strong communication skills.
•Show effective planning, problem solving, and decision-making ability.

Experience:4-6 years

Education:Bachelor's

Skills:OwnershipIdeas presentationInitiativeContinuous learningCustomer centricityEffective planningProblem solvingDecision makingStrong communication

Company Brief

Raya Holding

Website