Renewals Specialist

Cisco
Japan
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Commercial ownership","Customer-value orientation","Risk management","Communication","Negotiation"]

Own a portfolio of Cisco collaboration renewal opportunities for Japan, engaging customers multiple quarters ahead to protect recurring revenue and improve renewal outcomes. Identify commercial and adoption risks, reinforce the value of Webex and related investments, and uncover migration, upsell, and cross-sell opportunities across Webex Suite, Cloud Calling, and Cloud Contact Center. Coordinate renewals strategy and contracting, and maintain accurate Salesforce forecasts.

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Cisco
Cisco
1 day ago

Renewals Specialist

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Job Summary

Own a portfolio of Cisco collaboration renewal opportunities for Japan, engaging customers multiple quarters ahead to protect recurring revenue and improve renewal outcomes. Identify commercial and adoption risks, reinforce the value of Webex and related investments, and uncover migration, upsell, and cross-sell opportunities across Webex Suite, Cloud Calling, and Cloud Contact Center. Coordinate renewals strategy and contracting, and maintain accurate Salesforce forecasts.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage renewal opportunities from early engagement through commercial close, accountable for renewal rate, recurring revenue retention, and customer experience.
  • •Engage customers multiple quarters ahead to understand priorities, adoption, competitive threats, and commercial requirements.
  • •Develop renewal strategies and actionable plans covering objectives, stakeholders, risks, milestones, and next steps.
  • •Identify and coordinate mitigation for renewal risks with Sales, Customer Success, partners, and specialist teams.
  • •Use Salesforce to maintain accurate opportunity data, risk assessments, customer interactions, next steps, and forecasts while identifying migration, upsell, and cross-sell opportunities.

Key Requirements

  • •Experience in renewals, account management, customer success, inside sales, or another customer-facing commercial role.
  • •Ability to manage a high-volume portfolio while progressing complex or strategically important renewal opportunities.
  • •Experience coordinating proposals, quotes, approvals, negotiations, and closing renewal or sales opportunities.
  • •Strong analytical, organizational, and stakeholder-management skills.
  • •Fluency in Japanese (native or business-level) and professional proficiency in English, and experience using Salesforce or a comparable CRM.
Experience:SubscriptionSaaSRecurring-revenueTechnology renewals
Skills:Commercial ownershipCustomer-value orientationRisk managementCommunicationNegotiation
Languages:JapaneseEnglish
Tech Stack:SalesforceWebexCloud CallingCloud Contact CenterAI-enabled solutions

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor