Trilingual Senior Client Care Ops Support (Spanish, English & Portuguese)

Visa
Bogotá
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer focus","Problem-solving","Attention to detail"]

Support client and internal inquiries by investigating and resolving disputes related to transactions, billing, and contracts. You’ll manage dispute mailboxes, handle client inquiries and complaints, assist with onboarding and post-onboarding tasks, and maintain accurate procedure documentation and internal audit reports. As you grow, you’ll research and resolve dispute claims using network dispute rules, attempt recovery, and help coordinate representment and pre-arbitration workflows, communicating via email and phone.

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FursaFursa
Visa
Visa
1 week ago

Trilingual Senior Client Care Ops Support (Spanish, English & Portuguese)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support client and internal inquiries by investigating and resolving disputes related to transactions, billing, and contracts. You’ll manage dispute mailboxes, handle client inquiries and complaints, assist with onboarding and post-onboarding tasks, and maintain accurate procedure documentation and internal audit reports. As you grow, you’ll research and resolve dispute claims using network dispute rules, attempt recovery, and help coordinate representment and pre-arbitration workflows, communicating via email and phone.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Execute client support and back-office tasks related to disputes, following established policies and procedures.
  • •Manage dispute-related mailboxes and address client inquiries and complaints with appropriate solutions.
  • •Assist with client onboarding, decommissioning, and post-onboarding tasks, including maintaining procedure documentation and updates.
  • •Facilitate research and resolution of simple dispute claims, and over time handle more complex dispute-related work.
  • •Review evidence, apply network dispute resolution rules to determine claim validity, and collaborate on representment/pre-arbitration workflows.

Key Requirements

  • •High school diploma or equivalent or relevant work experience.
  • •Fluency in Spanish, English, and Portuguese.
  • •Experience executing client support and back-office tasks related to disputes.
  • •Experience managing dispute-related mailboxes and addressing client inquiries.
  • •Experience assisting with client onboarding, decommissioning, and post-onboarding tasks.
Experience:Payments
Education:High School
Skills:Customer focusProblem-solvingAttention to detail
Languages:SpanishEnglishPortuguese
Tech Stack:Generative AIChatGPTMicrosoft Copilot

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor