Deal Desk Strategy Manager

Freshworks
London
Workplace: HybridFull timeFunction: Strategy & Corporate DevelopmentExperience: 7+ yearsSkills: ["Judgment","Analytical thinking","Process orientation","Communication","Mentoring"]

Shape and accelerate Freshworks’ largest and most strategic deals by partnering directly with Account Executives and regional sales leaders. Develop deal strategy early, document deal paths to closure, and drive order form updates and approvals across Legal, Finance, and Sales Ops. Serve as escalation support for complex or stalled deals, identify recurring friction, and provide proactive enablement and informal mentoring to Deal Desk peers.

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Freshworks
Freshworks
3 days ago

Deal Desk Strategy Manager

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Job Summary

Shape and accelerate Freshworks’ largest and most strategic deals by partnering directly with Account Executives and regional sales leaders. Develop deal strategy early, document deal paths to closure, and drive order form updates and approvals across Legal, Finance, and Sales Ops. Serve as escalation support for complex or stalled deals, identify recurring friction, and provide proactive enablement and informal mentoring to Deal Desk peers.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Mid level

Key Responsibilities

  • •Run Deal Desk activities for the largest and most strategic transactions in the region, embedded with assigned AEs and RVPs.
  • •Initiate deal strategy conversations early, document deal steps and cadence to close, and establish meeting cadence to drive deal velocity.
  • •Own end-to-end deal strategy and structuring, including order form updates and required documentation.
  • •Triage deal complexity by resolving strategic, high-stakes deals personally and routing standardized work to shared services as appropriate.
  • •Serve as an escalation point for complex or stalled deals and provide proactive deal enablement and informal mentoring to newer Deal Desk team members.

Key Requirements

  • •7–10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function, including direct experience with enterprise or strategic-tier deals.
  • •Demonstrated ability to operate as a trusted advisor to AEs and RVPs by proactively shaping deal strategy.
  • •Strong working knowledge of contract structuring, order forms, pricing and discounting frameworks, and standard commercial terms.
  • •Ability to partner with Legal, Finance, and Sales Ops to resolve complex contract, pricing, or revenue recognition questions.
  • •Excellent written and verbal communication, including speaking directly to customers about deal structure and terms.
Experience:7+ years
Skills:JudgmentAnalytical thinkingProcess orientationCommunicationMentoring
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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