Akamai Technologies

1 day ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Join a small global Product Support team delivering advanced support and cloud operations for Akamai Enterprise Security and its Zero Trust platform. You’ll provide Tier 3 escalation, troubleshoot complex issues across the platform, build scripts and workarounds, and partner with R&D and Product Management to prioritize fixes. The role also includes technical training, support documentation, and pre-/post-sales technical services as a subject matter expert.

Location: Israel, London

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Provide Tier 3 escalation support by analyzing, troubleshooting, and resolving complex technical issues across the Akamai Zero Trust Platform.
•Resolve issues that lower support tiers are unable to bring to resolution.
•Develop scripts and deliver custom solutions/workarounds for complex partner and customer technical challenges.
•Analyze product bugs and work with R&D and Product Management to prioritize and schedule fixes.
•Provide technical training and support documentation, and deliver pre-sales and post-sales services as a subject matter expert/technical lead.

Key Requirements

•5+ years in a technical support escalation role for a cloud-based solution.
•Deep experience with DNS (client, server, protocol) including DNS over HTTP/TLS.
•Experience with authentication schemes including SAML, Kerberos, NTLM, OIDC, and OAuth2.
•Experience with on-premise and cloud hypervisors such as VMware, VirtualBox, Nutanix, Hyper-V, AWS, Azure, Docker, and GCE.
•Experience troubleshooting HTTP/S and web technologies using tools such as Wireshark, browser developer tools, Fiddler, and Kibana.

Experience:5+ yearsCloudZero TrustEnterprise securityNetworking

Tech Stack:DNSDNS over HTTP/TLSSAMLKerberosNTLMOIDCOAuth2VMwareVirtualBoxNutanixHyper-VAWSAzureDockerGCEHTTPHTTPSWiresharkBrowser developer toolsFiddler

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn

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Akamai Technologies

1 day ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Israel, London

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Provide Tier 3 escalation support by analyzing, troubleshooting, and resolving complex technical issues across the Akamai Zero Trust Platform.
•Resolve issues that lower support tiers are unable to bring to resolution.
•Develop scripts and deliver custom solutions/workarounds for complex partner and customer technical challenges.
•Analyze product bugs and work with R&D and Product Management to prioritize and schedule fixes.
•Provide technical training and support documentation, and deliver pre-sales and post-sales services as a subject matter expert/technical lead.

Key Requirements

•5+ years in a technical support escalation role for a cloud-based solution.
•Deep experience with DNS (client, server, protocol) including DNS over HTTP/TLS.
•Experience with authentication schemes including SAML, Kerberos, NTLM, OIDC, and OAuth2.
•Experience with on-premise and cloud hypervisors such as VMware, VirtualBox, Nutanix, Hyper-V, AWS, Azure, Docker, and GCE.
•Experience troubleshooting HTTP/S and web technologies using tools such as Wireshark, browser developer tools, Fiddler, and Kibana.

Experience:5+ yearsCloudZero TrustEnterprise securityNetworking

Tech Stack:DNSDNS over HTTP/TLSSAMLKerberosNTLMOIDCOAuth2VMwareVirtualBoxNutanixHyper-VAWSAzureDockerGCEHTTPHTTPSWiresharkBrowser developer toolsFiddler

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn