Product Support Engineer

Akamai Technologies
Israel, London
Workplace: RemoteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: []

Join a small global Product Support team delivering advanced support and cloud operations for Akamai Enterprise Security and its Zero Trust platform. You’ll provide Tier 3 escalation, troubleshoot complex issues across the platform, build scripts and workarounds, and partner with R&D and Product Management to prioritize fixes. The role also includes technical training, support documentation, and pre-/post-sales technical services as a subject matter expert.

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FursaFursa
Akamai Technologies
Akamai Technologies
1 month ago

Product Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join a small global Product Support team delivering advanced support and cloud operations for Akamai Enterprise Security and its Zero Trust platform. You’ll provide Tier 3 escalation, troubleshoot complex issues across the platform, build scripts and workarounds, and partner with R&D and Product Management to prioritize fixes. The role also includes technical training, support documentation, and pre-/post-sales technical services as a subject matter expert.
Location: Israel, London
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Provide Tier 3 escalation support by analyzing, troubleshooting, and resolving complex technical issues across the Akamai Zero Trust Platform.
  • •Resolve issues that lower support tiers are unable to bring to resolution.
  • •Develop scripts and deliver custom solutions/workarounds for complex partner and customer technical challenges.
  • •Analyze product bugs and work with R&D and Product Management to prioritize and schedule fixes.
  • •Provide technical training and support documentation, and deliver pre-sales and post-sales services as a subject matter expert/technical lead.

Key Requirements

  • •5+ years in a technical support escalation role for a cloud-based solution.
  • •Deep experience with DNS (client, server, protocol) including DNS over HTTP/TLS.
  • •Experience with authentication schemes including SAML, Kerberos, NTLM, OIDC, and OAuth2.
  • •Experience with on-premise and cloud hypervisors such as VMware, VirtualBox, Nutanix, Hyper-V, AWS, Azure, Docker, and GCE.
  • •Experience troubleshooting HTTP/S and web technologies using tools such as Wireshark, browser developer tools, Fiddler, and Kibana.
Experience:5+ yearsCloudZero TrustEnterprise securityNetworking
Tech Stack:DNSDNS over HTTP/TLSSAMLKerberosNTLMOIDCOAuth2VMwareVirtualBoxNutanixHyper-VAWSAzureDockerGCEHTTPHTTPSWiresharkBrowser developer toolsFiddler

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn