CSR / Teller - 7 Mile and Telegraph - Full Time

Fifth Third Bancorp
Detroit
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Problem-solving","Sound judgment","Ethical behavior"]

Provide excellent customer service as a teller by listening to customer needs, handling questions and follow-ups, and guiding customers to the right financial partners. Maintain confidentiality, follow risk appetite and bank policies, and ensure accurate daily operations including cash handling and balancing records. Resolve consumer and business issues professionally, escalate more complex matters to leadership, and use tools for referrals and tracking.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR / Teller - 7 Mile and Telegraph - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide excellent customer service as a teller by listening to customer needs, handling questions and follow-ups, and guiding customers to the right financial partners. Maintain confidentiality, follow risk appetite and bank policies, and ensure accurate daily operations including cash handling and balancing records. Resolve consumer and business issues professionally, escalate more complex matters to leadership, and use tools for referrals and tracking.
Location: Detroit
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer service in all interactions, listen to needs, and guide customers to appropriate financial solutions.
  • •Follow policies and procedures to ensure risk accountability and maintain appropriate customer experience.
  • •Perform daily office responsibilities with the platform team, including maintaining balancing records and correcting outages as needed.
  • •Maintain up-to-date knowledge of bank policies and financial center procedures.
  • •During customer outreach, identify needs, make consultative referrals to bankers/business partners, and track referrals using required tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProblem-solvingSound judgmentEthical behavior

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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