Customer Success Specialist

Hire Hangar
Cape Town, Johannesburg, Santiago, Manila, Bogotá, Lima, Buenos Aires, Addis Ababa, Panama, Mexico City
Workplace: RemoteContractUSD 800 - 3,000 monthlyFunction: Customer Support (Service Desk)Skills: ["Communication","Client relationship management","Proactive problem-solving","Organization","Time management","Troubleshooting"]

Lead client relationships from onboarding through renewal as the main point of contact. Run structured kickoff and milestone planning, manage timelines, and automate task flows using tools like Zapier or Make. Communicate proactively with clients and internal teams, troubleshoot issues to keep delivery on track, and support renewals by delivering a strong client experience. Shape the customer success function at a high-growth studio working across content, tech, and strategy.

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Hire Hangar
Hire Hangar
8 months ago

Customer Success Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead client relationships from onboarding through renewal as the main point of contact. Run structured kickoff and milestone planning, manage timelines, and automate task flows using tools like Zapier or Make. Communicate proactively with clients and internal teams, troubleshoot issues to keep delivery on track, and support renewals by delivering a strong client experience. Shape the customer success function at a high-growth studio working across content, tech, and strategy.
Location: Cape Town, Johannesburg, Santiago, Manila, Bogotá, Lima, Buenos Aires, Addis Ababa, Panama, Mexico City
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Onboard new clients using structured kickoff calls and milestone planning.
  • •Manage timelines and automate task flows using tools like Zapier or Make.
  • •Communicate clearly and proactively with clients and internal teams.
  • •Troubleshoot issues quickly to keep delivery running smoothly.
  • •Support renewals by consistently delivering a strong client experience.

Pay and Benefits

Salary: USD 800 - 3,000 monthly

Key Requirements

  • •Experience managing client relationships.
  • •Hands-on experience with automation tools (Zapier or Make).
  • •Strong communication skills and confidence leading calls over Zoom.
  • •Comfortable managing timelines, workflows, and CRM systems.
  • •Calm, proactive, and highly organized; familiarity with a B2B environment is a plus.
Experience:B2B
Skills:CommunicationClient relationship managementProactive problem-solvingOrganizationTime managementTroubleshooting
Tech Stack:ZapierMakeZoomCRM

Company Brief

Hire Hangar
Hire Hangar connects high-growth companies with pre-vetted international talent, offering fast, cost-effective full-time and contract-to-hire placements focused on regions like Latin America, South Africa, and Egypt.
Industry: Recruitment Agencies
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Headquarters: New York City, United States
Founded: 2023
WebsiteLinkedInGlassdoor