Agent Experience Designer

Decagon
San Francisco, New York
Workplace: OnsiteFull timeUSD 160,000 - 200,000 annuallyFunction: Design (Product/UX/UI/Visual)Skills: ["Communication","Design judgment","Cross-functional collaboration","Problem-solving","Stakeholder management"]

Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email. Partner with customers and internal teams to advise on conversation design, evaluate voice quality, and maintain natural, appropriate interactions. Build playbooks, rubrics, and evaluation frameworks, translate field insights into product and platform improvements, and enable the Customer team to apply strong design judgment independently.

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FursaFursa
Decagon
Decagon
1 day ago

Agent Experience Designer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email. Partner with customers and internal teams to advise on conversation design, evaluate voice quality, and maintain natural, appropriate interactions. Build playbooks, rubrics, and evaluation frameworks, translate field insights into product and platform improvements, and enable the Customer team to apply strong design judgment independently.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Design and optimize AI conversation experiences across chat, voice, SMS, and email channels.
  • •Advise customers and internal teams on conversation design best practices and voice/channel selection.
  • •Evaluate and iterate on voice quality and interaction patterns for naturalness and appropriateness.
  • •Build repeatable frameworks for assessing conversation and voice performance, including rubrics and QA processes.
  • •Partner with Engineering and Product to investigate quality gaps and drive improvements based on field insights.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementParental LeaveMonthly StipendFertility BenefitsMeal Allowance

Key Requirements

  • •5+ years of relevant experience in voice experience design, conversation design, product management, or applied linguistics
  • •Hands-on experience with voice for conversational AI, speech synthesis, or audio production
  • •Experience migrating NLU systems to LLMs and understanding RAG use cases for improvements
  • •Experience building evaluation frameworks, rubrics, or QA processes
  • •Strong communication across technical and business contexts
Experience:Conversational AILLMEnterprise
Skills:CommunicationDesign judgmentCross-functional collaborationProblem-solvingStakeholder management
Languages:Spanish
Tech Stack:LLMsNLURAGSpeech synthesisTTSAudio productionVoice quality evaluation

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor