Associate, Client Tech Support Engineering

Fiserv
Pune
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Client service","Troubleshooting","Documentation","Process improvement","Communication"]

Provide technical support to clients by troubleshooting and resolving issues in a timely manner. Partner with internal teams to ensure client problems are addressed efficiently, while documenting and tracking interactions and solutions in a support database. Contribute to improving support processes and tools, maintain IT support documentation and training materials, and manage secure file transfer (FTP/SFTP) for internal and external stakeholders.

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FursaFursa
Fiserv
Fiserv
12 hours ago

Associate, Client Tech Support Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide technical support to clients by troubleshooting and resolving issues in a timely manner. Partner with internal teams to ensure client problems are addressed efficiently, while documenting and tracking interactions and solutions in a support database. Contribute to improving support processes and tools, maintain IT support documentation and training materials, and manage secure file transfer (FTP/SFTP) for internal and external stakeholders.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to clients and resolve issues in a timely manner.
  • •Collaborate with internal teams to ensure client issues are addressed efficiently.
  • •Document and track client interactions and solutions in the support database.
  • •Assist in developing and improving support processes and tools.
  • •Maintain and update IT support documentation, FAQs, training materials, and manage secure file transfer processes.

Key Requirements

  • •3+ years of experience in technical support and client service.
  • •1+ year of experience troubleshooting hardware, software, and network connectivity issues.
  • •1+ year of experience with Office 365, ticketing systems, and remote support tools.
  • •1+ year of experience with FTP, SFTP, and other file transfer technologies.
  • •3+ years of an equivalent combination of education and related/other experience.
Experience:3+ yearsFinancial services industryRemote support
Skills:Client serviceTroubleshootingDocumentationProcess improvementCommunication
Tech Stack:Office 365Ticketing systemsRemote support toolsFTPSFTP

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn