Senior Technology Operations Specialist

Truist Financial
Raleigh, Charlotte, Atlanta
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: high_schoolSkills: ["Documentation","Problem escalation","Troubleshooting","Training","Compliance awareness"]

Support and coordinate day-to-day technology operations to keep assigned platforms, infrastructure, systems, and networks running reliably and efficiently. Administer and troubleshoot hardware, software, databases, and end-user technology, monitoring performance and resolving issues or escalating as needed. Coordinate operational activities with other technology teams, follow standards for compliance/security, execute runbooks during maintenance, document outcomes, and provide training to lower-level support teams.

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Truist Financial
Truist Financial
4 hours ago

Senior Technology Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support and coordinate day-to-day technology operations to keep assigned platforms, infrastructure, systems, and networks running reliably and efficiently. Administer and troubleshoot hardware, software, databases, and end-user technology, monitoring performance and resolving issues or escalating as needed. Coordinate operational activities with other technology teams, follow standards for compliance/security, execute runbooks during maintenance, document outcomes, and provide training to lower-level support teams.
Location: Raleigh, Charlotte, Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Deliver day-to-day operational support for assigned technology platforms, infrastructure, and systems to maintain production stability and performance.
  • •Administer and support hardware, software, databases, and end-user technology by following established procedures and ensuring reliable, scalable service delivery.
  • •Coordinate routine operational activities with other technology teams and raise concerns when issues, risks, or dependencies are identified.
  • •Monitor system performance, alerts, and queues; resolve issues within scope and escalate complex problems for timely resolution.
  • •Execute runbooks for scheduled maintenance, upgrades, and troubleshooting; validate outcomes and minimize service disruptions; document requests, workarounds, and resolutions.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401k

Key Requirements

  • •High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.
  • •Working knowledge of IT infrastructure components including hardware, software, and networks.
  • •Familiarity with standard operating procedures and compliance requirements in technology environments.
  • •Experience with common enterprise technology platforms and tools.
  • •Certifications such as CompTIA A+ or Network+ (or equivalent), plus exposure to IT service management frameworks like ITIL.
Experience:4+ yearsEnterprise technologyIT service management
Education:High School
Skills:DocumentationProblem escalationTroubleshootingTrainingCompliance awareness
Certifications:CompTIA A+CompTIA Network+
Languages:English
Tech Stack:HardwareSoftwareDatabasesNetworksITILIT service managementCompTIA A+CompTIA Network+

Company Brief

Truist Financial
Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 2019
WebsiteLinkedIn