ASML

3 months ago

Filed service engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Field service engineer in Shanghai providing on-site problem analysis, diagnostics, repairs, and customer training for complex machinery. You will coordinate parts, document issues, hand off to second-line support when needed, and contribute to process improvements while building knowledge within the team.

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Problem analysis and approach: Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
•Problem handovers and routing: Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
•Repairs: Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.
•Procedures: Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.
•Training / advice: Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed

Key Requirements

•Must have experience diagnosing and solving technical problems on complex machinery (field-based preferred).
•Ability to gather information, analyze issues, and decide on initial approach with guidance as needed.
•Excellent communication skills for explaining actions to users and training customers.
•Willingness to coordinate parts, tools, and information to execute procedures within customer time windows.
•Experience in documenting problem data and supporting handovers to 2nd line support.

Experience:Industrial equipmentField service

Skills:Problem-solvingCommunicationTrainingCoachingTeamwork

Company Brief

ASML

Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Veldhoven, Netherlands

Founded: 1984

Glassdoor: 4.1

Website LinkedIn

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ASML

3 months ago

Filed service engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Problem analysis and approach: Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
•Problem handovers and routing: Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
•Repairs: Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.
•Procedures: Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.
•Training / advice: Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed

Key Requirements

•Must have experience diagnosing and solving technical problems on complex machinery (field-based preferred).
•Ability to gather information, analyze issues, and decide on initial approach with guidance as needed.
•Excellent communication skills for explaining actions to users and training customers.
•Willingness to coordinate parts, tools, and information to execute procedures within customer time windows.
•Experience in documenting problem data and supporting handovers to 2nd line support.

Experience:Industrial equipmentField service

Skills:Problem-solvingCommunicationTrainingCoachingTeamwork

Company Brief

ASML

Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Veldhoven, Netherlands

Founded: 1984

Glassdoor: 4.1

Website LinkedIn