Next Power

6 days ago

Technical Services Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide high-quality technical support to global customers by troubleshooting mechanical, structural, electrical, quality, and installation issues. Use product and systems expertise to optimize customer production value and deliver an excellent customer experience. Evaluate field problems to identify root causes, manage risks and corrective actions, and support remote monitoring and case management. Collaborate with cross-functional teams on product and work-instruction improvements, while preparing service reports, proposals, and procedure manuals.

Location: Australia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide comprehensive technical support to global customers for industrialization, mechanical, electrical, quality, communication, and installation issues.
•Leverage product and systems expertise to optimize customer production value and ensure an exceptional customer experience.
•Diagnose mechanical and electrical issues in the field, identify root causes, and implement corrective actions to prevent risks and failures.
•Collaborate with field personnel and cross-functional teams to troubleshoot problems, program new components, and recommend product/work-instruction modifications.
•Support remote monitoring by guiding field repairs, documenting issues, preparing reports/service proposals/procedure manuals, and providing progress updates.

Travel: Low travel

Key Requirements

•Bachelor’s degree in engineering (Electrical, Mechanical or equivalent) or Information Technology, and/or equivalent experience working on industrial control systems (minimum 10+ years’ experience).
•Strong knowledge and experience with Ethernet networks and IP-enabled devices.
•Experience with remote access and VPN technologies.
•Strong knowledge of wireless technologies and cybersecurity best practices.
•Customer service experience (minimum 1 year) with strong troubleshooting and written/verbal communication skills.

Experience:10+ yearsIndustrial control systemsCustomer support

Education:Bachelor's

Skills:Customer serviceTroubleshootingProblem-solvingWritten communicationInterpersonal communication

Certifications:Construction Industry White CardUnrestricted Driver’s License

Languages:English

Tech Stack:EthernetIP enabled devicesVPNWireless technologiesCybersecurityWordExcelPowerPointOutlookJSASWMSLaser levelsTorque wrenchesGrease gunsBattery drillsAir compressorsModbusOPC-UASSHFTP

Company Brief

Next Power

Develops, finances, and operates utility-scale renewable energy projects, focusing on solar photovoltaic and energy storage solutions to deliver clean power and grid services to commercial, industrial, and utility customers.

Industry: Renewable Energy

Website

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Next Power

6 days ago

Technical Services Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide comprehensive technical support to global customers for industrialization, mechanical, electrical, quality, communication, and installation issues.
•Leverage product and systems expertise to optimize customer production value and ensure an exceptional customer experience.
•Diagnose mechanical and electrical issues in the field, identify root causes, and implement corrective actions to prevent risks and failures.
•Collaborate with field personnel and cross-functional teams to troubleshoot problems, program new components, and recommend product/work-instruction modifications.
•Support remote monitoring by guiding field repairs, documenting issues, preparing reports/service proposals/procedure manuals, and providing progress updates.

Travel: Low travel

Key Requirements

•Bachelor’s degree in engineering (Electrical, Mechanical or equivalent) or Information Technology, and/or equivalent experience working on industrial control systems (minimum 10+ years’ experience).
•Strong knowledge and experience with Ethernet networks and IP-enabled devices.
•Experience with remote access and VPN technologies.
•Strong knowledge of wireless technologies and cybersecurity best practices.
•Customer service experience (minimum 1 year) with strong troubleshooting and written/verbal communication skills.

Experience:10+ yearsIndustrial control systemsCustomer support

Education:Bachelor's

Skills:Customer serviceTroubleshootingProblem-solvingWritten communicationInterpersonal communication

Certifications:Construction Industry White CardUnrestricted Driver’s License

Languages:English

Tech Stack:EthernetIP enabled devicesVPNWireless technologiesCybersecurityWordExcelPowerPointOutlookJSASWMSLaser levelsTorque wrenchesGrease gunsBattery drillsAir compressorsModbusOPC-UASSHFTP

Company Brief

Next Power

Industry: Renewable Energy

Website