IT Support Specialist

Webflow
Buenos Aires
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsSkills: ["Communication","Patient support","Troubleshooting","Documentation","Proactive learning"]

Provide first-line IT support for employees by resolving help desk tickets using AI-powered support tooling, and continuously improve internal knowledge through documented fixes and processes. Own office audio-visual setup, troubleshoot hardware/software across macOS devices and peripherals, and support workplace builds with the Workplace Experience team. Also assist with new-hire onboarding, maintain hardware/software inventory, escalate complex issues, and deliver local support for the Argentina workforce.

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FursaFursa
Webflow
Webflow
3 days ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide first-line IT support for employees by resolving help desk tickets using AI-powered support tooling, and continuously improve internal knowledge through documented fixes and processes. Own office audio-visual setup, troubleshoot hardware/software across macOS devices and peripherals, and support workplace builds with the Workplace Experience team. Also assist with new-hire onboarding, maintain hardware/software inventory, escalate complex issues, and deliver local support for the Argentina workforce.
Location: Buenos Aires
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve employee help desk tickets, triaging, troubleshooting, and closing issues using AI-powered support tooling.
  • •Document common issues, fixes, and processes to expand the internal knowledge base.
  • •Own and maintain office audio-visual setup for meetings, presentations, and events.
  • •Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology.
  • •Partner with Workplace Experience to order/provision equipment, support office builds/modifications, and assist with onboarding as needed.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth InsuranceDentalVisionParental Leave401kRemote Work

Key Requirements

  • •2-4 years of hands-on experience with help desk ticketing systems.
  • •Experience using AI-powered tools to work efficiently (e.g., MM&MM).
  • •Ability to support audiovisual setups for meetings, presentations, and events.
  • •Comfortable troubleshooting macOS environments.
  • •Proficiency in new hire onboarding, including account setup, hardware provisioning, and day-one enablement.
Experience:2-4 years
Skills:CommunicationPatient supportTroubleshootingDocumentationProactive learning
Tech Stack:Help desk ticketingAI-powered support toolingMM&MMMacOSAudio visual (AV)Hardware inventorySoftware inventory

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Webflow
Provides a visual web development platform enabling designers and teams to build, launch, and scale responsive websites and web apps without coding, combining design tools, CMS, hosting, and collaboration features.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn