Senior Account Manager II, GFO

Northern Trust
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Written communication","Organizational skills","Time management","Attention to detail"]

Build trusted client relationships by serving as the central touchpoint for Northern Trust products and technology. Monitor and resolve daily transaction processing and asset servicing activities for allocated clients, ensuring accurate reporting and smooth account setup. Coordinate resolutions with internal teams and management, communicate technology/product/regulatory changes, and prepare for client meetings and annual reviews. Partner with sales and product managers to identify opportunities and support junior account managers through mentorship and training.

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FursaFursa
Northern Trust
Northern Trust
2 months ago

Senior Account Manager II, GFO

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Build trusted client relationships by serving as the central touchpoint for Northern Trust products and technology. Monitor and resolve daily transaction processing and asset servicing activities for allocated clients, ensuring accurate reporting and smooth account setup. Coordinate resolutions with internal teams and management, communicate technology/product/regulatory changes, and prepare for client meetings and annual reviews. Partner with sales and product managers to identify opportunities and support junior account managers through mentorship and training.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted client relationships through engagement, effective communication, and consistent delivery.
  • •Serve as central client touchpoint to explain and assist clients with Northern Trust products and technology, including escalation for issues.
  • •Monitor, manage, and resolve daily activity related to transaction processing, asset servicing, account/system setup, and reporting accuracy for allocated clients.
  • •Work with relationship, sales, and product managers to identify additional business opportunities and service improvements; prepare for client meetings and annual reviews.
  • •Communicate changes in technology, product, or regulatory matters to clients and create/maintain documented procedures for assigned client relationships.
Travel: Low travel

Key Requirements

  • •Minimum 5 years of experience in similar financial roles or firms.
  • •Experience working with institutional fund structured clients taking Depository and associated products, preferably from Luxembourg or equivalent regulated regimes.
  • •University qualification or relative training/qualification evidencing a continuing desire to develop career skills or knowledge.
  • •Excellent communication and written skills, tailoring messages and explaining complex topics clearly and concisely.
  • •Experience using MS Office tools and bank platforms to manipulate data for messaging and analysis.
Experience:5+ yearsFinancial servicesWealth managementAsset servicingAsset managementBanking
Skills:CommunicationWritten communicationOrganizational skillsTime managementAttention to detail
Tech Stack:MS OfficeBank platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Northern Trust
Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1889
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn