Customer Success Manager - Belgium (Dutch Speaker)

Alan
Belgium
Full timeFunction: Customer Success & Account ManagementSkills: ["Client-centric mindset","Communication","Influencing stakeholders","Analytical thinking","Problem-solving"]

Own customer success for Alan’s health services in a B2B/B2C/B2B2C model, ensuring onboarding delivers real value. Drive adoption through proactive product education, handle operational admin requests, and support renewal periods alongside Key Account Managers. Build loyalty by managing key stakeholder relationships, identifying dissatisfaction signals, and executing initiatives that turn customers into brand ambassadors while sharing customer insights with product teams.

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Alan
Alan
1 week ago

Customer Success Manager - Belgium (Dutch Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own customer success for Alan’s health services in a B2B/B2C/B2B2C model, ensuring onboarding delivers real value. Drive adoption through proactive product education, handle operational admin requests, and support renewal periods alongside Key Account Managers. Build loyalty by managing key stakeholder relationships, identifying dissatisfaction signals, and executing initiatives that turn customers into brand ambassadors while sharing customer insights with product teams.
Location: Belgium
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Ensure successful onboarding of new administrators and deliver advanced product education.
  • •Drive adoption of Alan products and services to employees and admins, generating measurable value.
  • •Handle incoming admin requests for operational tasks and execute initiatives that increase engagement.
  • •Partner with Key Account Managers during renewal periods and support customer loyalty and renewals.
  • •Identify dissatisfaction signals, implement solutions, and act as voice of customers to product teams.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth InsuranceRemote WorkParental LeaveLearning Budget

Key Requirements

  • •3+ years of proven experience in customer success or account management.
  • •Strong client-centric mindset delivering tailored solutions.
  • •Ability to communicate, present, and influence stakeholders at all levels, including C-suite.
  • •Experience leading cross-functional projects across teams (Product, Sales, Engineering, Data).
  • •Fluent communication skills in Dutch and English (French is a strong plus).
Skills:Client-centric mindsetCommunicationInfluencing stakeholdersAnalytical thinkingProblem-solving
Languages:DutchEnglishFrench

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor