Principal Consultant – Salesforce

TTEC Digital
Hyderabad
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Time-management","Stakeholder management"]

Serve as a senior individual contributor for complex Salesforce technical solutioning and client engagement. Lead requirements discussions, perform fit-gap analysis, and design scalable solutions spanning configurations, customizations, integrations, migrations, and APIs. Own workstreams to ensure quality delivery, act as a technical point of contact, and support troubleshooting. Also handle Scrum Master duties and contribute to pre-sales RFP/RFI responses and technical proposals.

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FursaFursa
TTEC Digital
TTEC Digital
1 day ago

Principal Consultant – Salesforce

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Last checked: 10 hours agoStatus: Live

Job Summary

Serve as a senior individual contributor for complex Salesforce technical solutioning and client engagement. Lead requirements discussions, perform fit-gap analysis, and design scalable solutions spanning configurations, customizations, integrations, migrations, and APIs. Own workstreams to ensure quality delivery, act as a technical point of contact, and support troubleshooting. Also handle Scrum Master duties and contribute to pre-sales RFP/RFI responses and technical proposals.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead client discussions for requirements gathering, solutioning, architecture, and technical design.
  • •Perform fit-gap analysis and recommend scalable Salesforce solutions.
  • •Design and review Salesforce configurations, customizations, integrations, migrations, and technical solutions.
  • •Serve as a senior technical point of contact, managing technical discussions, risks, and dependencies; support troubleshooting of complex issues.
  • •Perform Scrum Master responsibilities (sprint planning, stand-ups, backlog refinement, reviews, retrospectives, impediment tracking) and support pre-sales activities including RFP/RFI responses and technical proposals.

Key Requirements

  • •Engineering graduate or equivalent technical qualification.
  • •10–15+ years of Salesforce experience with strong implementation and consulting expertise.
  • •Expert knowledge of Salesforce architecture, configuration, development, integration, and migration.
  • •Strong experience with Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
  • •Experience performing Scrum Master responsibilities and delivering in Agile/Scrum environments, with client-facing consulting and mentoring ability.
Experience:10+ years
Education:Bachelor's in Engineering
Skills:CommunicationPresentationProblem-solvingTime-managementStakeholder management
Certifications:Salesforce Platform Developer ISalesforce Platform Developer II
Tech Stack:SalesforceSales CloudService CloudMarketing CloudLightningApexVisualforceAPIsData LoaderScrumAgile

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn