Manager Operations - Local Shops

Delivery Hero
Muscat
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3+ yearsSkills: ["Leadership","Stakeholder management","Data analysis","Continuous improvement","Mentorship/training"]

Lead Local Shops operations by managing vendor and internal teams, overseeing outsourced content scanning, and driving operational efficiency to support local sales and growth. Own commercial and operational KPI performance, partner with Sales and Regional Ops, and deliver local initiatives using data analysis. Manage and mentor the team, improve processes through compliance auditing and continuous improvement, and share best practices across Local Shops verticals.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Manager Operations - Local Shops

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead Local Shops operations by managing vendor and internal teams, overseeing outsourced content scanning, and driving operational efficiency to support local sales and growth. Own commercial and operational KPI performance, partner with Sales and Regional Ops, and deliver local initiatives using data analysis. Manage and mentor the team, improve processes through compliance auditing and continuous improvement, and share best practices across Local Shops verticals.
Location: Muscat
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage and improve Local Shops operations through vendor management, process optimization, and building the local operations team.
  • •Own Local Shops operational performance across commercial and operational KPIs, including regular reviews and pre-prioritisation.
  • •Partner with Sales and Regional Ops teams to shape strategy, identify opportunities, and share local initiatives.
  • •Scope and deliver local initiatives to improve operations metrics, using data analysis to quantify impact.
  • •Lead day-to-day team execution, training, compliance auditing, and continuous improvement across Local Shops verticals.

Key Requirements

  • •3+ years of relevant operational experience, ideally in Grocery operations or within the Food/Tech industry.
  • •High proficiency in data analysis.
  • •Demonstrated experience with cost control, warehouse operations, inventory management, and root cause analysis.
  • •High-level stakeholder management experience with the ability to influence across functions.
  • •Direct line management experience building relationships, motivating teams, and managing upwards.
Experience:3+ yearsGrocery operationsFood/tech
Skills:LeadershipStakeholder managementData analysisContinuous improvementMentorship/training
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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