Customer Support (Backoffice)

Openlane
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Attention to detail"]

Support backoffice operations for an online used-vehicle marketplace by performing backoffice task coordination, validating vehicle condition reports, and running CARFAX Quick Check history/mileage/trim/engine checks. Ensure posted auction listings match covered details to reduce arbitrations, update vehicle transport status, and communicate regularly with the U.S. backoffice team. This role is focused on accurate data, quality control, and clear customer-facing communication.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Openlane
Openlane
2 hours ago

Customer Support (Backoffice)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support backoffice operations for an online used-vehicle marketplace by performing backoffice task coordination, validating vehicle condition reports, and running CARFAX Quick Check history/mileage/trim/engine checks. Ensure posted auction listings match covered details to reduce arbitrations, update vehicle transport status, and communicate regularly with the U.S. backoffice team. This role is focused on accurate data, quality control, and clear customer-facing communication.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Help with a variety of backoffice tasks.
  • •Perform quality control on vehicle condition reports before posting them in the auctions.
  • •Conduct CARFAX Quick Check history and verify mileage, trim level, drivetrain, engine, and interior/exterior damages against auction coverage.
  • •Update transport status of vehicles.
  • •Communicate with the U.S. backoffice team on a regular basis.

Pay and Benefits

Perks:SssHealth InsurancePag-ibig13th MonthPaid LeaveBirthday LeaveHmoMaternity LeavePaternity Leave

Key Requirements

  • •College graduate or equivalent work experience.
  • •3–5 years of work experience.
  • •Strong written and verbal English communication skills.
  • •Experience in a call center or BPO company is preferable.
  • •Strong academic record.
Experience:3-5 yearsBPOCall centerAutomotive
Education:Bachelor's
Skills:Written communicationVerbal communicationAttention to detail
Languages:English
Tech Stack:CARFAX Quick Check

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn