Aon

2 weeks ago

Health Operations Team Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead a frontline team of 10–15 colleagues delivering routine, defined health operations services for clients within Aon’s Health Solutions Global Capability Center. Supervise day-to-day activities, cascade work assignments, and manage daily/weekly workflows to meet operational targets across volume, productivity, quality, and turnaround times. Resolve routine issues with established processes, communicate status updates, and coach team members while escalating more complex performance and people matters as needed.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Supervise day-to-day activities for a team of 10–15 colleagues, assigning work, monitoring progress, and ensuring task completion.
•Cascade pre-defined work assignments and plans, ensuring activities follow agreed processes and service levels.
•Provide clear direction and support to team members on appropriate courses of action using established policies and procedures.
•Manage daily and weekly workflows, prioritize tasks, and ensure short-term operational targets are met (volume, productivity, quality, turnaround times).
•Provide feedback, coaching, and support for development; communicate performance updates and escalate more complex people decisions to senior management as needed.

Key Requirements

•Team leadership experience supervising or coordinating a small team, allocating work, monitoring progress, and supporting day-to-day performance.
•At least 5 years of experience in an operations, service delivery, or client delivery environment.
•Strong planning and organization skills to manage daily and weekly workflows, prioritize tasks, and meet deadlines and service levels.
•Ability to solve straightforward issues and consistently meet short-term operational targets using standard procedures.
•Clear, concise communication skills for explaining routine information and collaborating with peers and managers.

Experience:5+ yearsOperationsService deliveryClient delivery

Skills:LeadershipCommunicationProblem-solvingPlanningOrganization

Languages:English

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon