Wise

3 weeks ago

WFM Operations Partner Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Partner with Wise’s Workforce Management and Operations to ensure WFM principles are consistently understood and applied in operational decision-making. This individual contributor role shifts Operations from reactive workforce moves to planned, data-driven execution, while acting as a “discipline guardian” and capability multiplier through coaching, governance, and scenario planning. Focus areas include stakeholder transition, surfacing scheduling exceptions, and running mentor clinics.

Location: Tallinn

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Shift Operations from reactive, short-term workforce decisions to planned, data-driven execution using WFM principles (while not owning forecasting, schedule creation, or intraday execution).
•Act as the primary interface between Workforce Management and Operations, ensuring WFM disciplines are adopted in operational decision-making.
•Transition Operations leaders away from “gut-feel” staffing decisions toward Service Scale operating principles and WFM playbooks.
•Audit and surface recurring scheduling exceptions/manual overrides to identify where WFM discipline is breaking down.
•Coach and mentor Intraday and Scheduling Specialists via “mentor clinics” and scenario steering (structured What-If discussions with confidence ranges).

Pay and Benefits

Salary: EUR 3,450 - 4,500 monthly

Equity and Bonus:Equity

Perks:Rsus

Key Requirements

•2–4 years of WFM/Ops experience in high-volume, scaled environments (contact centers or shared services).
•Knowledge of financial services operations, including KYC and/or FinCrime/regulatory operational environments.
•Ability to translate WFM concepts and jargon (e.g., Erlang, Shrinkage, Occupancy) into clear, actionable business guidance.
•Strategic assertiveness to challenge senior leaders and push back on decisions that undermine WFM plans.
•Analytical reasoning to interpret data trends and identify leading vs. lagging indicators, alongside strong stakeholder management.

Experience:2-4 yearsContact centersShared servicesFinancial services

Skills:Stakeholder managementStrategic assertivenessAnalytical reasoningChange managementTeamwork

Languages:English

Tech Stack:ErlangSQLLookerCalabrioNICEVerint

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

3 weeks ago

WFM Operations Partner Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Tallinn

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Shift Operations from reactive, short-term workforce decisions to planned, data-driven execution using WFM principles (while not owning forecasting, schedule creation, or intraday execution).
•Act as the primary interface between Workforce Management and Operations, ensuring WFM disciplines are adopted in operational decision-making.
•Transition Operations leaders away from “gut-feel” staffing decisions toward Service Scale operating principles and WFM playbooks.
•Audit and surface recurring scheduling exceptions/manual overrides to identify where WFM discipline is breaking down.
•Coach and mentor Intraday and Scheduling Specialists via “mentor clinics” and scenario steering (structured What-If discussions with confidence ranges).

Pay and Benefits

Salary: EUR 3,450 - 4,500 monthly

Equity and Bonus:Equity

Perks:Rsus

Key Requirements

•2–4 years of WFM/Ops experience in high-volume, scaled environments (contact centers or shared services).
•Knowledge of financial services operations, including KYC and/or FinCrime/regulatory operational environments.
•Ability to translate WFM concepts and jargon (e.g., Erlang, Shrinkage, Occupancy) into clear, actionable business guidance.
•Strategic assertiveness to challenge senior leaders and push back on decisions that undermine WFM plans.
•Analytical reasoning to interpret data trends and identify leading vs. lagging indicators, alongside strong stakeholder management.

Experience:2-4 yearsContact centersShared servicesFinancial services

Skills:Stakeholder managementStrategic assertivenessAnalytical reasoningChange managementTeamwork

Languages:English

Tech Stack:ErlangSQLLookerCalabrioNICEVerint

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor