Payoneer

3 weeks ago

IT Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead and mentor the India IT support team, owning day-to-day IT operations across Gurugram and supporting end users for APAC offices and outsourced contact centers. Ensure stable, scalable office IT through support planning, maintenance coordination, and business readiness for onboarding and site changes. Partner with Global IT on systems, network, and expansion projects, manage vendors and escalations, and maintain SLAs with strong KPIs, runbooks, and continuous improvements.

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and mentor the India IT support team by setting priorities, expectations, and support standards.
•Own day-to-day IT operations for India offices, ensuring reliable support, site readiness, and business continuity.
•Maintain and improve the India office IT environment through support planning, maintenance coordination, and operational improvements.
•Coordinate endpoint and office technology lifecycle activities including deployment, configuration, patching, recovery, secure disposal, and stock readiness.
•Manage local escalations as the primary IT point of contact, run service reviews using KPIs and runbooks, and drive practical improvements.

Key Requirements

•5+ years in corporate IT support, systems administration, or site IT operations, including 2+ years in a senior/team lead role in an MNC or multi-site environment.
•Strong hands-on knowledge of Windows, Microsoft 365, Entra ID/Azure AD, Active Directory, Intune, Jamf, endpoint lifecycle, and ITSM tools.
•Solid understanding of office IT infrastructure including LAN, Wi-Fi, VPN, DNS, DHCP, meeting rooms, video conferencing, and site connectivity.
•Experience managing vendors, procurement, inventory, licenses, maintenance, and local service follow-up.
•Strong communication and stakeholder management skills; self-driven, organized, calm under pressure, and able to work independently.

Experience:5+ years

Skills:CommunicationStakeholder managementOrganizationAccountabilityProblem-solving

Languages:English

Tech Stack:WindowsMicrosoft 365Entra IDAzure ADActive DirectoryIntuneJamfITSMEndpoint lifecycleLANWi-FiVPNDNSDHCPVideo conferencingPalo AltoHPECiscoAruba

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

3 weeks ago

IT Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and mentor the India IT support team by setting priorities, expectations, and support standards.
•Own day-to-day IT operations for India offices, ensuring reliable support, site readiness, and business continuity.
•Maintain and improve the India office IT environment through support planning, maintenance coordination, and operational improvements.
•Coordinate endpoint and office technology lifecycle activities including deployment, configuration, patching, recovery, secure disposal, and stock readiness.
•Manage local escalations as the primary IT point of contact, run service reviews using KPIs and runbooks, and drive practical improvements.

Key Requirements

•5+ years in corporate IT support, systems administration, or site IT operations, including 2+ years in a senior/team lead role in an MNC or multi-site environment.
•Strong hands-on knowledge of Windows, Microsoft 365, Entra ID/Azure AD, Active Directory, Intune, Jamf, endpoint lifecycle, and ITSM tools.
•Solid understanding of office IT infrastructure including LAN, Wi-Fi, VPN, DNS, DHCP, meeting rooms, video conferencing, and site connectivity.
•Experience managing vendors, procurement, inventory, licenses, maintenance, and local service follow-up.
•Strong communication and stakeholder management skills; self-driven, organized, calm under pressure, and able to work independently.

Experience:5+ years

Skills:CommunicationStakeholder managementOrganizationAccountabilityProblem-solving

Languages:English

Tech Stack:WindowsMicrosoft 365Entra IDAzure ADActive DirectoryIntuneJamfITSMEndpoint lifecycleLANWi-FiVPNDNSDHCPVideo conferencingPalo AltoHPECiscoAruba

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn