Customer Support Engineer

RTX
Taiwan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer support","Troubleshooting","Process compliance","Cross-functional collaboration","Problem diagnosis"]

Install, maintain, and troubleshoot equipment for production areas, delivering after-sales service that meets customer requirements. Partner with cross-functional teams (production test, design, associates, management) to support product and process compliance and continuous improvement. Work onsite at the Taiwan Zhubei office with regular business trips to Taiwan customer fabs and potentially Japan and USA for installation, technical support, training, and collaboration. Provide 24-hour phone support and basic circuit diagram troubleshooting.

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FursaFursa
RTX
RTX
1 day ago

Customer Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Install, maintain, and troubleshoot equipment for production areas, delivering after-sales service that meets customer requirements. Partner with cross-functional teams (production test, design, associates, management) to support product and process compliance and continuous improvement. Work onsite at the Taiwan Zhubei office with regular business trips to Taiwan customer fabs and potentially Japan and USA for installation, technical support, training, and collaboration. Provide 24-hour phone support and basic circuit diagram troubleshooting.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Perform on-site installation, troubleshooting, and maintenance of equipment.
  • •Diagnose equipment malfunctions, repair machines, and provide after-sales service.
  • •Discuss issues with customers and support technical resolution.
  • •Support domestic and international business trips for installation, technical support, training, and collaboration with service agents.
  • •Be available for 24-hour phone support and perform other assigned tasks.

Key Requirements

  • •At least 1 year of on-site repair experience.
  • •Ability to read original (English) manuals.
  • •Understanding basic circuit diagrams.
  • •Experience working in a cleanroom.
  • •Must hold a valid driver’s license.
Experience:Semiconductor
Skills:Customer supportTroubleshootingProcess complianceCross-functional collaborationProblem diagnosis
Licenses:Driver’s license
Languages:English

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website