Airbnb

2 months ago

Program Manager, Community Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead cross-functional, multi-team programs in Airbnb’s Community Support to drive strategic initiatives end-to-end. Partner with exec leadership across Community Support, Marketing, Product, Design, Engineering, Policy and Communications to scope, plan, execute, and launch initiatives that improve the host and guest experience and strengthen Airbnb’s travel community.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery while navigating ambiguous situations.
•Collaborate closely with executive leadership to establish and maintain strategic alignment, communicate project status, and manage expectations.
•Develop and execute program plans and schedules to achieve targeted performance metrics that align with executive-level expectations.
•Be curious, anticipate and navigate obstacles and skillfully negotiate changes with cross-functional stakeholders from early concept through to launch.
•Assess business and organizational risk to make trade-off recommendations.

Pay and Benefits

Salary: CAD 128,000 - 160,000 annually

Key Requirements

•Bachelor's degree or equivalent experience (MBA or Masters preferred)
•8+ years of broad experience in customer service across contact center operations, digital support, and contact center technology
•Experience managing and executing large, complex, cross-functional projects, ideally in a contact center and/or customer service environment
•Ability to create detailed project plans and business cases to show measurable impact of program, progress and project execution
•Ability to create compelling presentations and storytelling to executives and to influence senior executive leadership

Experience:8+ yearsCustomer serviceContact centerDigital supportCustomer service operating systems

Education:Bachelor's

Skills:CommunicationLeadershipStakeholder managementInfluencingPresentation

Languages:English

Company Brief

Airbnb

Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Airbnb

2 months ago

Program Manager, Community Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery while navigating ambiguous situations.
•Collaborate closely with executive leadership to establish and maintain strategic alignment, communicate project status, and manage expectations.
•Develop and execute program plans and schedules to achieve targeted performance metrics that align with executive-level expectations.
•Be curious, anticipate and navigate obstacles and skillfully negotiate changes with cross-functional stakeholders from early concept through to launch.
•Assess business and organizational risk to make trade-off recommendations.

Pay and Benefits

Salary: CAD 128,000 - 160,000 annually

Key Requirements

•Bachelor's degree or equivalent experience (MBA or Masters preferred)
•8+ years of broad experience in customer service across contact center operations, digital support, and contact center technology
•Experience managing and executing large, complex, cross-functional projects, ideally in a contact center and/or customer service environment
•Ability to create detailed project plans and business cases to show measurable impact of program, progress and project execution
•Ability to create compelling presentations and storytelling to executives and to influence senior executive leadership

Experience:8+ yearsCustomer serviceContact centerDigital supportCustomer service operating systems

Education:Bachelor's

Skills:CommunicationLeadershipStakeholder managementInfluencingPresentation

Languages:English

Company Brief

Airbnb

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn