ERP Finance and Technical Support Engineer

Avanade
Sydney, Melbourne, Brisbane
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Troubleshooting","Documentation","Stakeholder management"]

Provide day-to-day functional and technical support for Microsoft Dynamics 365 Finance and Operations (Finance modules including GL, AP, AR, Fixed Assets, Cash/Bank Management, Project Accounting, and Budgeting). Investigate client issues, translate requests into specs/configuration and low-to-medium complexity enhancements, and support data migrations, period-end close, reconciliation, patches, and release testing. Deliver and maintain functional documentation, test scripts, runbooks, and knowledge articles within live managed service environments.

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Avanade
Avanade
1 hour ago

ERP Finance and Technical Support Engineer

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Job Summary

Provide day-to-day functional and technical support for Microsoft Dynamics 365 Finance and Operations (Finance modules including GL, AP, AR, Fixed Assets, Cash/Bank Management, Project Accounting, and Budgeting). Investigate client issues, translate requests into specs/configuration and low-to-medium complexity enhancements, and support data migrations, period-end close, reconciliation, patches, and release testing. Deliver and maintain functional documentation, test scripts, runbooks, and knowledge articles within live managed service environments.
Location: Sydney, Melbourne, Brisbane
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide day-to-day functional support for Dynamics 365 Finance and Operations Finance modules, including GL, AP, AR, Fixed Assets, Cash and Bank Management, Project Accounting, and Budgeting.
  • •Analyse client issues and requests and translate them into functional specifications, configuration changes, development requirements, or support actions.
  • •Prepare and maintain functional design documentation, test scripts, support runbooks, service updates, and stakeholder engagement materials.
  • •Support data migration, period-end close, reconciliation, configuration changes, patches, and release-cycle testing across active client environments.
  • •Support low-to-medium customisations and extensions, manage ticket prioritisation and SLA commitments, and track incidents/ticket trends to recommend continuous improvements.

Key Requirements

  • •5+ years supporting Dynamics 365 Finance and Operations (ERP Finance solutions) in live client/app support environments.
  • •Strong understanding of D365 F&O Finance modules (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash and Bank Management, Project Accounting, Budgeting).
  • •Experience investigating Finance-related issues and turning client requests into functional specifications, configuration changes, and development requirements.
  • •Comfort with D365 technical support needs including X++ development, custom data entities, workflows, and testing/release support.
  • •Ability to produce support artefacts such as functional design documentation, test scripts, support runbooks, and release updates; bachelor’s degree in IT/computer science/business systems/finance/accounting/engineering or related field.
Experience:5+ yearsERPMicrosoft Dynamics 365Managed servicesFinance operationsLive client environments
Education:Bachelor's
Skills:CommunicationProblem-solvingTroubleshootingDocumentationStakeholder management
Certifications:Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert (MB-700)Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310)Microsoft Certified: Dynamics 365: Core Finance and Operations (MB-300)Relevant Microsoft Dynamics 365, Azure integration, ERP, finance, data, governance, or IT service management certifications
Tech Stack:Microsoft Dynamics 365 Finance and OperationsDynamics 365 FinanceAzure DevOpsX++APIsData connectorsWorkflowsCustom data entitiesAzure Integration ServicesLogic AppsAzure Service Bus

Eligibility

Nationality:Australian National
Security Clearance:Australian Government security clearance

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
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Glassdoor: 3.9
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