Dow

1 week ago

Customer Service Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead a team of order management and business quality professionals, driving day-to-day customer service operations and providing coaching. Own operational execution, handle escalations and exceptions, and make decisions on staffing complexity and performance. Partner with the business to ensure service offerings and strategy are met, including hiring decisions and cross-functional collaboration to leverage best practices. Emphasize continuous improvement, data-driven process knowledge, and customer experience.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Provide direct leadership to a team of order management professionals interfacing with customers.
•Coach the team on customer service operations day to day.
•Be accountable for decisions on employee desk complexity, performance, escalations, and exceptions.
•Ensure effective execution of work processes within the team.
•Collaborate with the business to meet strategy and service offerings, and make hiring decisions while leveraging best practices across the function.

Pay and Benefits

Perks:Health InsuranceLife Insurance401kEquityPaid LeaveLearning BudgetGym MembershipCommuter BenefitsMeal Vouchers

Key Requirements

•Minimum of a Bachelor’s degree; Master’s degree preferred.
•5-10 years of combined experience, ideally in supply chain, or allied functions/teams such as Purchasing, Sales/Marketing, or Manufacturing & Engineering.
•Strong people leadership experience.
•Strong business and financial acumen.
•Expertise in continuous improvement methodologies and/or metrics, with storytelling and data analysis capabilities.

Experience:5-10 yearsSupply chainPurchasingManufacturing

Education:Bachelor's

Skills:People leadershipCoachingMentoringInfluence managementCommunication

Company Brief

Dow

Global materials science company producing chemicals, plastics, and advanced materials for industries including packaging, infrastructure, transportation, and consumer care. Offers solutions across supply chains with large-scale manufacturing and R&D capabilities.

Industry: Materials Science

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Midland, United States

Founded: 1897

Website LinkedIn

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